Customer Testimonials
Great service! Friendly and very helpful
great service, fair prices
Such a nice surprise to walk into your shop.
I have always had great customer service at Phat Tire and Bella Vista is no exception. Will return again.
Super friendly and knowledgeable
Great customer service.
Availability to order items that were not in stock
I loved working with the employees, and learning more about bikes and what all goes into the care of a bike. My salesperson was extremely beneficial and made sure I knew the different things I need to do to ensure my bike lasts a long time!
Also, Olive is the best!
Efficiency at its best!
I appreciated being able to explore Phat Tire-Bentonville's well-organized website ahead of time—it made everything so easy. I spotted my dream bike online among the wide selection, walked into the shop, and there it was! Martin greeted me right away and was fantastic from the start. He answered all my (many!) questions with patience, clarity, and a friendly attitude. As someone new to e-bikes, I felt completely at ease thanks to his thorough explanations, helpful tips, and encouraging support.
Getting to take the bike for a test ride was a huge plus, and I really valued the on-site team giving it a full inspection before I left. At no point did I feel pressured to make a purchase, which made the whole experience feel relaxed and genuine. Martin also made sure I knew I could return anytime for servicing or if any concerns came up—something that gave me real peace of mind. I’ve been loving the bike so far—it’s everything I hoped it would be!
I'm truly impressed with Phat Tire – Bentonville and wouldn’t hesitate to recommend it.
Everyone is really nice and welcoming, which is helpful when you’re new to bike maintenance
Very helpful
The staff was awesome, they always know their stuff. Got a flat tire resealed and fixed up after just walking in. Back out on the trail in no time.
Been to 3 different Phat Tire locations and it’s always such a great laid back place.
Great same day service by Max and company on an older Beach Cruiser I was giving to a friend who needed some backup transportation. Fixed a frozen (rusted cable) rear brake, installed kickstand, and minor basic tuneup the same afternoon I dropped it off for very fair cost.
Fast, friendly and affordable Service
Excellent customer service.
Martin, was a big help went out of his way to get my wife taken care of!
Great service!!!
George was so helpful helping me get a new bike and fitting and accessories.
knowledgeable and friendly.
Great people who know cycling. Thomas outstanding!! Thanks!!
The team is always ready to help. Positive vibes and nice selection.
Allowed me to test fit a top tube bag to ensure it fit before purchase. Friendly and helpful with fair prices.
The technician was great! He did a very good job!
SUPPORT & KEEP IT LOCAL ❤️ What I liked about Phat Tire?! PERSONALIZATION. I came into the shop looking for a new bike, I had a few expectations but not a lot of background knowledge or information to lend to landing the right ride on my own, and I was fortunately immediately presented with my dream bike from the knowledgeable Ezra. He listened to what I was riding, my story, circumstances, and skill level, and made a quick fit to the best bike for me right now. I felt confident and super grateful right away, not to mention over the top excited for my new ride! EFFICIENCY. From the time of my initial inquiry to walking away with the outfitted bike, I felt like I was in good hands and everything was streamlined. Transactions were straightforward and quick. Everything promised was followed through on. COMMUNICATION. Upfront cost quotes, no BS timelines and information on bike/components, various notification streams on service (email, text), and clarity with first communication requiring no additional questions from me. This type of personalization, efficiency, and communication instills confidence and has me coming back to Phat Tire for all my bike purchasing, maintaining, and beautifying/specializing needs. Thank you guys!!
Very helpful staff. Friendly and knowledgable.
I was impressed with the Trek bikes available. Customer service was great in their product knowledge and also working with me to complete the sale.
Quick, friendly service of my flat tire. Very pleased!
Helpful staff.
Danny Williams is the best service manager in the business.