Customer Testimonials
Very friendly staff and knowledgeable!
Super helpful staff, great unique posters of local trails & recommendations to other local artists. Will be back soon!
Very friendly, knowledgeable and helpful.
A great place to trade.
I was very please with the service I received at the Springdale location 10/10.
However, I live in Fayetteville and went to the Fayetteville location immediately before I went to Springdale. I was very disappointed in that experience. There were two employees riding bikes outside as I pull in the parking lot and they rode over to me as I was parking and unloading to look at my bike and chat. I went in to find that I am the only customer in the store and one guy standing at the parts counter. I let him know that I needed to get my flat fixed and I wanted to switch to tubeless instead of replacing the tube. Now, there are three employees behind the counter (the parking lot guys came in) and 1 customer (me) and they inform me that they can't fix my flat unless I want to leave my bike there. I looked around and said, "It looks like I'm the only customer" in the store. The main guy said, we have way too much work in the back but you can drive to the Springdale location. So, that's what I did. I was just surprised that Fayetteville didn't want my money.
I guess Friday afternoons are the wrong days to get service at Phat Tire - Fayetteville.
First name removed Phone number removed
Cory did a great job !
Very personable and excellent customer service. Helped me get my bike tuned up and riding much smoother. Didn't try to upsale or oversale me on things but provided just the right service or my needs. Very down to earth.
Fast service and did a great job. My bike is running and looking great!
Will definitely tell other bikers to check them out!
Always friendly service. Got me right back on the trail in a few mins. Thanks!
Really excellent, friendly service and a super quick turnaround time!
Everyone we dealt with at Phat Tire was helpful and friendly!
Very friendly and with good information to buy the best bike for my needs
Responsive and helpful
Knowledgeable and friendly staff.
Cat gave us a fantastic experience all around, from start to finish. We have very little knowledge, and appreciated the trust we were able to build with him. Our family felt like we were in very good hands. We've been to your shop a few times, and have always had a great experience.
Very helpful and easy to work with. Really enjoy the experience every time at this store and have recommended others shop here.
Always amazing service and very helpful to get you going in a pinch so you can keep riding!
Staff is very helpful. Took care of my problem immediately. They also give good advice to keep my bike on the road.
Friendly, knowledgeable
Prompt, professional, polite and positive interactions all around
Great customer service at the N. May ave store in OKC!!
Great staff, we came in with a flat, they had us back on the trails in 30 minutes.
Good service at ok price
Very good and friendly service
Convenient to my house, great inventory, friendly staff
Best repair service I have ever seen!
Best staff in NWA!
I’m a new customer. Shane was very helpful and explained the issues with my bike. Top notch service! I now have a go-to bikeshop!
attentive, thorough, expert, thoughtful, kind employees
Danny always provides exactly what I need and makes sure that I am not back in the shop in 2 weeks and keeps me proactively on the road with the small touches. "While your bike is here let's fix this small issue too". I will never take any of my bikes anywhere else.
Friendly and knowledgeable staff, great product selection.
I ordered a Speedtrap spacer for my 2012 Madone 2.1. USPS marked it as delivered to the midtown (no longer downtown) location but it could NOT be found. I was going to wait a day or 2 to see if it turned up before contacting USPS to pursue other options; however, the guys at Phat Tire were on the case. The guys in midtown communicated with the guys at the South Tulsa store, and the guys at the South Tulsa store communicated with TREK who had a replacement part overnighted at no extra cost to me. 5/5 customer service, 5/5 quality equipment, 5/5 will recommend. Thank you so much for the excellent customer service!!