Customer Testimonials
Jayden was extremely helpful and great to work with. Definitely an asset to your store.
I needed cable and outer cable! David got right on it asked all the right questions! Chit chatted a little bit. Done deal!
Excellent customer service.
Friendly and professional service.
The staff was excellent!
I took my bike in for service. Ezra was AMAZING. He gave me his undivided attention, asked relevant, problem solving questions and treated my bike as if it was his own. He was smart, experienced and most of all… helpful.
I could describe how CAREFULLY and GENTLY he treated my bike… like a baby. I could describe how he treated me like a friend/family member by looking out for my best interests and the interests of my bike. I could talk about his “can do” and “will do” attitude. I could talk about his safety focus (by identifying and addressing an issue I didn’t know about).
I have been cycling for over 20 years and have been in countless bike shops. I know what bad, good and exceptional service is. My experience yesterday was beyond exceptional. It was better than perfect.
This was WAY beyond my expectations. I’m not easily impressed. Yesterday, I was amazed.
Friendly and knowledgeable staff. Shaun listened and got me exactly what I needed. I was able to discuss bikes with him.
Great service!
Just bought a t-shirt. Shop looked well stocked and well organized. Friendly staff. Keep it up guys.
Excellent!
Older stocky gentleman brought the air pump out to my car and pumped up my tires while on the bike rack. So grateful. So we went in and spent $70 on gear. Really appreciated his kindness to my wife and I!
Thank you for immediately accepting and taking care of our needed maintenance, as we're traveling through the area. Greatly appreciated! Your staff was very knowledgeable and professional, not overselling anything unnecessary. I appreciated the upfront quote along with the text, when the mission was completed.
Best wishes, from your favorite Yoopers!!
Friendly and knowledgeable!
I walked into the shop asking for help because "nobody knows less about bikes than me!" David was so kind and patient while helping me pick out my first ever new bike and explaining the differences. He found me the perfect ride that fits all of my wants/needs, and I'm so excited to start hitting the trails!
All the Kevins !! And Carson
I really like how they pick up my bike and deliver it back to my house. It now has two new road tires. I am ready to ride!
Always great service
They were very easy to work with. I walked in with the bike and they immediately did a Quick Look over the problem. They had it resolved the next day and notified me it was ready to go.
Great sevice and advise 5 star
The knowledgeable staff is always ready to assist and guide. I appreciate their expertise and enthusiasm.
Excellent knowledgeable service… And quick to resolve any issues would highly recommend
Mason was so helpful ….. he helped me with everything I needed to get started….suprr friendly & knowledgeable!
Very kind and knowledgeable staff.
Darryl was very pleasant and willing to help me and I will recommend them highly
The team at PHAT TIRE Bike Shop was very helpful in providing options for my specific needs. They were very reasonably priced, and were able to service 2 bicycles that I had brought in for repairs & service in one day. Would definitely use their services again.
Ryan is the man!
Great service and cycling knowledge
Great looking shop, easy to get to and plenty of parking.
Manager quite friendly and knowledgeable. I suspect I can become as much a part of the store family as I desire.
I like that I was able to get my somewhat complicated Catrike repaired.