Customer Testimonials
Rocket provided exceptional customer service, and attached my Trek light to my helmet and showed me how to undo it and redo it so that I can do it on my own. Thanks!
The vibe is great. Adam is always making sure the customer feels valued and appreciated.. and Thomas, that dude is a bike mechanic Encyclopedia!
Great group of guys at Phat Tire Rogers! They always answer my questions and find a solution for what I am looking for.
Excellent knowledgeable staff friendly, and eager to help.
Convenient location, friendly service, good inventory.
Love this shop
Phat tire clearly explained the work to be done and reviewed the condition of my bike with me prior to starting any work. They made some recommendations but let me know what was critical and what could wait a year or two. I liked their openness in a friendly, non-pressurized environment. The work was very good and restored my bike to peak performance after it being in storage for nearly 6 years.
Great service
Josh was great! He was very helpful on the phone and in the store. Nice, clean, organized store with professional, courteous employees!
Convenient location and friendly staff.
Quick informative friendly service performed on bikes.
Friendly, knowledgeable staff
Knowledgeable, friendly staff.
You have a great shop! The staff were all welcoming and friendly. I came in for a shifting problem and expected to leave my bike and pick it up in a few days. Instead, the tech took a quick look at it, did some " Bike Mechanic Magic", and I was good to go! I realize this does not always happen as many repairs require more time and troubleshooting, but it happened this time and it was great. Also, the lady that assisted me and wrote up my work order was very kind and enjoyable to visit with. It was a short visit but a great overall experience.
Thank you! James G.
People who work in your stores!
friendly, helpful, kind
They opened right on time, I was waiting. I needed a phone holder and the guy I spoke with was very friendly. He helped me with my seat as well and gave me advice. I ride my ebike everywhere and will eventually get a flat. I will most likely come back at some point for tire liners and new tubes.
Employees were friendly and knowledgeable
very good service and great communication.
Great staff
Perry and Dustin are very customer friendly and communicate well.
The staff here is incredibly knowledgeable; they didn't just sell me a bike, they took the time to fit me properly and explain the gear differences
Fair prices. Excellent service and communication. Quality work. They are very knowledgeable and helped select the right parts for my build.
I purchased a Kuat Sherpa bike rack and I am very pleased with the product and service provided during both my visits to the store. I was greeted as soon as I walked in and I truly felt like a valued customer. And besides making sure I knew how to properly operate my bike rack, I was shown how to navigate my rear camera while the bike rack was in use. I will certainly return for future products/services. Thank you so much!
Walked into Phat Tire and was immediately impressed by the number of people passing through the store to use a free tire pump or to get free water. After talking with Mike, I ended up buying a new mountain bike which I used today- a Transition Smuggler. Amazing service from Phat Tire (Mike even generously agreed to drop my old bike off at the local donation office). The guys then added a tubeless tire procedure and added pedals. All while I waited. Great service- great product. I would do it all again- First name removed
So friendly and helpful
Fair price
Fixed the bike on site while I waited
Put the bike in the car for me
The staff at Phat Tire Bella Vista is awesome - friendly, helpful and knowledgeable!
The service ar Phat Tire Fayetteville never disappoints. Everyone working at this store are friendly, sharp and highly competent. My bike is well taken care of by the gentlemen at Phat Tire
Mark provided outstanding service once again! I brought a bike in for its break-in service and to have a couple things checked out. He identified and remedied a few loose spikes and corrected a factory defect in the front brake caliper and honored his 24-hour turnaround. I’m so happy I’ve found a local bike shop i can trust.
Very good people to have service my bikes! Always helpful anytime I’m in the store. Quantity and quality of products in store is great.