Customer Testimonials
I was initially concerned due to the price to fix/refurbish my road bike costing up to 50% of the MSRP of a new bike of the same model. I was frustrated knowing the backlog of having to wait 10 days before picking up the bike, however, after receiving the bike, I went on a quick 5 mile bike ride to test the gears, shift changing, braking, and I was amazed! It was honestly better than I was first put it together 2 years ago.
I'll be leaving a google 5-star review one I get the chance. You guys definitely hold up te 100% satisfaction value very well!
Best customer service!
Great service at Bella Vista store.
Work quickly completed.
Chris was very informative and attentive to what we were looking for.
Very nice and helpful people working at the store.
I had been wanting an e-bike for ages.
The wonderful guys at Phat Tire BA explained the different motors, drives & features, quizzing me on what my plans were for now and in the future, to make sure I got a bike that would suit me today and next year.
They also ordered in and installed all the extra little stuff I wanted - rear rack, fenders, bike computer- and made sure everything was fully functional.
I can’t recommend them highly enough, honestly.
The service is the best. Will return again.
Customer service was wonderful. I came in to buy a new saddle for my bike and was greeted when I came in the door. Very helpful and knowledgeable. Thank you!
Ale in service. He’s the bomb!
Great service
had the part I needed in stock thank you
Very friendly and knowledgeable staff, thank you for the fast service.
Blew the sealing gasket off of a c02 inflator. Luckily the guy's who work here were at the SBC ride Tuesday night and able to sell me another. Appreciate y'all! (Thanks to the gal who loaned me hers, I owe yah a c02!)
Helpfulness of staff.
Quick, Helpful, and Affordable!
I had a broken spoke with a warped wheel. Got it back in 2 days and its perfectly trued.
The best customer experience I’ve had in Norman. This was my second visit and both times the guys went above and beyond. I recommend this shop everywhere I go.
Since I have 3 Trek bikes, I stay with the Bontrager line of accessories. Phat Tire always has what I want. The personnel is very knowledgeable.
Customer service was great! Staff spent time explaining differences to me and made sure I was purchasing the best bike for my needs.
Everything promised was handled and completed on time and in great shape. Price was acceptable.
Friendly, informative, and knowledgeable staff!
They were very helpful and knowledgeable.
Dudes are always very knowledgeable and willing to help get you back on the road.
Very knowledgeable and friendly , great products and prices!
I had not been a Phat Tire customer for many years. I stopped in, by chance, just to see what bicycles you had on the floor. I've been shopping for months to replace my fifteen-year-old Roubaix. You had the right model (Domane SL6) and it had the features I considered important: Ultegra mechanical groupset, 700-32c tires with the clearance to go up to a 38, of course the Domane endurance frame, and at the right price. But more importantly, your sales person, David Barnes, was excited about riding, either had, or got, answers to my specific questions ("Threaded bottom bracket right?") and acted like he cared if I was satisfied with my choice. How could I not buy the bike? Congratulations to Phat Tire, and to David for creating the right bicycle shopping experience.
The service was great. The guy that rented us the bikes was very kind and made sure that the bikes we good to go.
Friendly, well informed advice
Extremely friendly and helpful, even though I’m new to riding and asked elementary questions.
Attention to detail and good communication.