Customer Testimonials
Friendly service and in stock items.
Everyone is so nice, helpful, knowledgeable, and thorough. Your prices are reasonable. Kevin went above and beyond to make sure my bike was working correctly before I took it from the shop.
They understood my needs and didn’t try to push anything extra. Very down to earth and helpful people. They had no issue taking some extra time and explaining things to me about my new bike. All this, and they got my service done in a reasonably short amount of time.
Great service and the bike was restored beautifully.
It was quick your guy took my bicycle and fixed it in front of me it was great.
The people are incredibly friendly, very knowledgeable, and communicate well on maintenance timing and completion.
Grate selection of Bikes well stocked with everything you need the bike in Bentonville. Employees are always incredibly nice helpful and knowledgeable. Specially that guy Corey Dubois you should give him a raise..
helpful
I came in for a flat tire and I was treated with quickness and great customer service. They had my tire fixed in 20 minutes and that’s with dropping the motor on my electric bike!
I will always go here if I need help with my bike!
The staff took their time and met every request with consummate professionalism
Fast service.
Friendly and quick service.
Accommodated us very well.
Friendly and helpful
I’ve never experienced this type of customer service or even this quality of craftsmanship when it comes to bikes. Everything about my visit was excellent with superior customer service and guidance. The staff was very friendly and knowledgeable about their products and showed a ton of enthusiasm and respect! I’ll be returning here for my outdoor bike needs
Dustin was very helpful finding the right bike for my son and working with other stores to find available options. Spent time with him showing him some tips on how to handle a bigger bike.
I had a great experience. The guys working there were very helpful and the service was super quick.
Great service - friendly, experienced bike technicians. Unbelievable service. Answer all your questions. Prices are reasonable.
The two men working in the Edmond shop in the afternoon on Friday, April 17 were phenomenal. They were two of the kindest and most responsive people you could ask for. Your crew is doing a good job and keep up the great work.
They are so personable there. Russ changed my bike tire for me in 10 minutes. I was able to get back on the greenway and ride.
They are wonderful, personable, and full service.
Talking with the employees - they bike, they listen and are always able to elevate my riding experience in a timely manner. If they can’t order something I want, they send a link that matches my request. The buy one tire, get one free special in January was awesome! Love the Springdale location, right off the Greenway on Mile 16 - cyclists are never far from friendly bike assistance.
Everyone there is amazing!
Great folks and good mechanics. Timely service
We had a mechanical on the trail yesterday .we hobbled over and they fixed us on the spot!
Great all around bike shop. Good selection, techs that actually know what they are doing, community rides and smart investments (Bella Vista) so I know they will stick it out and support what they sell and who they sell to. I used to be a Specialized fanboy until they started screwing their dealers during covid and it really hurt some of my favorite shops.... I've worked closely with Trek over the last few years with NICA and several trail development projects and know they not only make a great product but are a smart company.
Don't get me wrong, I ride boutique bikes too, but some shops can feel intimidating and pretentious to new riders and I can't refer them unless someone needs a specific item/service they offer. You guys are well rounded and on the top of my list of bike shops around the US I've used.
I know that was more of a rant but felt someone may want to hear it. Keep it up!
I've always relied on Phat Tire for all service and parts for my bike. Everyone is very helpful and professional. I always feel comfortable in the shop (and I never feel dumb when I ask questions because I don't know what I'm doing 😁). I've taken in my bike recently to get fixed and I am so happy with the results. My bike is beautiful.
Always knowledgeable and friendly employees to help you! Trust the service I have had done on my bikes.
I'm a girl and I'm already intimidated before I come into the store. However, staff have always made me feel welcome. As a Diva, I felt that I had to check out other bike shops who sponsor our team. However, I've decided that Phat Tire is my bike shop of choice. And this year, Phat Tire is a sponsor - I'm so happy about that! Thank you Phat Tire!
The guys are super friendly and very helpful. Their enthusiasm for the sport of biking shows in their professionalism and care for the customers.
Very friendly and helpful. I y have an older Fox shock I am trying to fix. They looked at it, researched it and didn't charge anything.