Customer Testimonials
Considering your specific situation due to location and clientele I have always been very impressed with here willingness take care of us in a hurry from out of town. It is not my expectation, even though it is your business model, it is always greatly appreciated. Thanks again
Super knowledgeable and friendly staff. Everyone was helpful when I was ready to purchase a bike, and after, guiding me to get set up for my biking adventures.
Quality, service, efficiency, reasonable prices, attention to details..;l
Awesome bike shop!
Hey just some quick notes, my last visit was perfect, yall are always busy but willing to help out us idiots tourists who are in a hurry, got the parts and and help I needed.
Just letting you know we appreciate and remember yall helping us out, I'm sure we will be back.
We love Phat Tire Edmond..Ryan, Josh and Shane take good care of us. It is a great store, great people and we love our bikes. Thanks guys. Becca and Paula
Patient knowledgeable bicycle people. And affordable maintenance options.
I came in on Sunday, from Wisconsin, and my bike crank had fall off and other issues. They were able to fix it and have me riding in less than an hour. They are friendly and knowledgeable.
What a great bike shop, but the customer service makes it an amazing bike shop! Corey and Kevin went above and beyond for our group. One of our bikes was serviced immediately, 2 were left for level 2 cleaning and a new e-bike purchased!
WE LOVE THIS BIKE SHOP!!!
L. Clark
Republic, MO
The employees were friendly knowledgeable and kind. The would explain things and didn’t make me feel less than.
I like the fact that the products you carry are high-quality and that the customer service is not about trying to upsell, but making sure that what the customer gets fits their needs.
Friendly service!
Kevin was very helpful and was super attentive.
Friendly staff, excellent work on the bike.
Great Service and Value!
The lady was very knowledgeable about the products and enthusiastic about mountain biking. And very helpful and friendly.
Quick and wonderful prices
Mike was very helpful throughout the process. He was very patient with all of us and helped us selecting bikes. We had a wonderful experience and thoroughly enjoyed our time on bikes around the lake.
Friendly place, the gentleman who help me was attentive, kind and trustworthy
I went to the Phat Tire store to purchase a new tire pump in the late afternoon of March 14, 2026. The young man working at the front counter was very professional, friendly, upbeat and informative. He was a breath of fresh air. I do not know his name. He did mention that he is an avid mountain biker and has 7 bikes. He also has blond hair which is kind of in a shag hair style which I thought was very cool! I am a child of the 60's and 70's. Retro things are coming back!
I am a 62 yo woman. I am an outdoor enthusiast and especially enjoy hiking and biking.
I recently moved to the area due to the unlimited outdoor activities and I plan on retiring here. I am also a parent and a physician (pediatrician). As such, I have interact with a lot with young people.
In this era of cell phones and technology, It is reassuring and refreshing to know that there are still young people out there that have such excellent interpersonal skills, even with an old lady like me! He is a positive representative and an asset to the Phat Tire bike shop.
Please share this feedback with the young man who helped me.
Phat Tire will now be my "Go To" bike shop!
Sincerely,
Amy E. Johnson, M.D.
Bella Vista, AR
Matt got me in and bleed my brakes on very short notice. I appreciate that kind of service!
Quality people and products
Took my bike in to get some work done and the customer service was amazing. The team was friendly, professional, and made the whole process easy. The repair was done quickly and the bike is running great now. I’m really happy with the quality of work and the overall experience. I highly recommend them to anyone who needs help with their bike repairs! 🚲👍
Excellent and friendly service! They grabbed my bike from my car, and put the bike back to my car when it got fixed. Reasonable price. Love it!
The rep was very helpful and went out of his way to make sure I found the perfect bike for me
Friendly, knowledgeable, prompt and ready to help!
Great bike, great service. Quality all the way around.
Jono is the best bike mechanic ever , I can say enough about how good he is and how much he cares about his own work !!!!
Great as usual!
In my personal opinion, they have an extraordinarily strong team. They all seem to get along well and their knowledge of biking is incredible. Special shout out to the manager, and to my personal mechanic Thomas, for being great people. And there are other people there that I wish I could call out by name but I'm old and I forgot, everyone there is incredible