Customer Testimonials
Charlie was very helpful and took the time to find the part I needed. I had called other bike shops and other locations of this chain and he was the only one who seemed sincerely interested in helping me. I will go back for my cycling needs.
Friendly service
So glad you guys have a shop in central AR. I love visiting when I’m in NWA but now I can use you for my main service shop here. I bought my bike from NWA last year and it needs serviced.
Local
Excellent service! Friendly staff! Very knowledgeable!
They kindly worked in a wheel repair while I was on the road to Colorado. Because of their hard work, I’ll be able to ride when I arrive.
I highly recommend this bike shop!
They were able to customize my e-bike.
There is a broad array of products to choose from and the employees do a good job recommending services that can address issues with your bike.
Service was outstanding. I'll be back
Very knowledgeable associates, great selections on bikes and gear. Quick turnaround even on an ordered bike.
Friendly and helpful staff! Broke a spoke the day we left for a trip traveling from Texas to Colorado. They were able to work my bike in for service on super short notice. Thanks to them I’ll be able to enjoy Colorado Cycling!!
Highly recommend Phat Tire Bike Shop for all your biking needs!!
First name removed was straightforward and very helpful.
Quick, easy, and friendly from the service department.
Danny Williams is the best service manager in the business.
Great service! Friendly and very helpful
great service, fair prices
Such a nice surprise to walk into your shop.
I have always had great customer service at Phat Tire and Bella Vista is no exception. Will return again.
Super friendly and knowledgeable
Great customer service.
Availability to order items that were not in stock
I loved working with the employees, and learning more about bikes and what all goes into the care of a bike. My salesperson was extremely beneficial and made sure I knew the different things I need to do to ensure my bike lasts a long time!
Also, Olive is the best!
Efficiency at its best!
I appreciated being able to explore Phat Tire-Bentonville's well-organized website ahead of time—it made everything so easy. I spotted my dream bike online among the wide selection, walked into the shop, and there it was! Martin greeted me right away and was fantastic from the start. He answered all my (many!) questions with patience, clarity, and a friendly attitude. As someone new to e-bikes, I felt completely at ease thanks to his thorough explanations, helpful tips, and encouraging support.
Getting to take the bike for a test ride was a huge plus, and I really valued the on-site team giving it a full inspection before I left. At no point did I feel pressured to make a purchase, which made the whole experience feel relaxed and genuine. Martin also made sure I knew I could return anytime for servicing or if any concerns came up—something that gave me real peace of mind. I’ve been loving the bike so far—it’s everything I hoped it would be!
I'm truly impressed with Phat Tire – Bentonville and wouldn’t hesitate to recommend it.
Everyone is really nice and welcoming, which is helpful when you’re new to bike maintenance
Very helpful
The staff was awesome, they always know their stuff. Got a flat tire resealed and fixed up after just walking in. Back out on the trail in no time.
Been to 3 different Phat Tire locations and it’s always such a great laid back place.
Great same day service by Max and company on an older Beach Cruiser I was giving to a friend who needed some backup transportation. Fixed a frozen (rusted cable) rear brake, installed kickstand, and minor basic tuneup the same afternoon I dropped it off for very fair cost.
Fast, friendly and affordable Service
Excellent customer service.
The service/support was quick, efficient and friendly.