Customer Testimonials
The staff is awesome, Jesse, Colin, and Misty demonstrated amazing customer service. I'll be back to service my MTB and gravel bike.
Need a rear tire on a Sunday and they got me in and out.
Excellent customer service and great Trek products.
Great selection of bikes and excellent maintenance and repair services combined with a friendly staff makes this my favorite bicycle shop. They have always performed service on my bike within the time promised and it was done right.
Convenient, helpful, friendly service.
Manager Jeff S. Sold me my bike. His service after the sale was excellent.
Great Service~
I needed a bike to participate in AIDS Lifecycle 2024 and the person who helped me out was amazing. We only had about 30 minutes before closing and he never made me feel rushed. He let me know that he had me and was going to walk me through everything I would need. He was very knowledgeable of the bikes and products, he even helped me install everything on my bike and the bike rack on my car! Best experience buying anything in YEARS!!
First name removed is an excellent source of knowledge and a skilled technician. Those skills are only matched by his personal and customer service skills. True customer service is a "mindset", of which First name removed has thoroughly grasped. Thanks for getting me back on the road.
GOOD JOB THANKS 😊
Excellent quality bikes and the best customer service!
Everyone here is always very helpful.
Everything
The technician was knowledgable and friendly. The work on my bike was completed in a timely manner.
Very friendly and knowledgeable staff. They are quick to get to your bike and try and get you out the very same day (depending on the job). Would highly recommend Jax!
The team at Jax is personable and helpful. Service is explained and completed in a timely manner. They are informative and engaged with their customers.
Very friendly and helpful
Don was very helpful and explained everything in an easy way. He went out of his way to find the correct tire for my son’s bike and got it back to us quickly. Highly recommend Jax in Irvine!
Exceptional service
The head mechanic was fantastic
Nick is awesome! He did a great job working with me on recommending parts I need to meet my upgrade intent for my ebike and, The price was fair and the bike was ready on time in a perfect condition. Very happy.
Really great service. I had a flat on my kids bike and they fixed it while I waited.
David and the crew at the Irvine location are always extremely friendly and helpful. Advice and service work on my bike is top notch. Some bike mechanics can be supercilious and belittling. I have never felt this at Jax
The staff are extremely knowledgeable and patient
Product availability/customer service.
Consistently outstanding customer service and excellent variety of bikes and associated equipment.
Speed of repair
Phenomena service and friendly crew.
Staff, options
The staff is awesome in every way!
The location is very close, remodeling looks great, team lately has been ver polite and helpful.
Wishes:
Early store opening would be great, a greater variety of the supplements, little supplies,
Overall I like it, I might be working there someday. When I retire.