Customer Testimonials
Johnny is the reason that I bought from JAX. He is very knowledgeable and helpful and took the time to make sure our questions were answered. I was only buying an e-bike for myself, but Johnny was so helpful that I bought one for my wife, too!
Nice variety. Knowledgeable staff.
Good and fast service. The technician gave my bike a complimentary wipe down
I have always had excellent service and quality repair work from your Laguna Niguel staff. We own a pair of Specialized bikes and originally took them to Rock N Road for service. Ultimately we had to find another bike repair store because service was unreliable at Rock N Road. The exact opposite of the reliability you guys provide.
Thanks!
You always have what I need when I go there for it, and the staff a super friendly.
Always friendly service and helpful advice.
Knowledgeable staff and high quality products
Professional and knowledgable team. Thank you :)
Excellent service, thanks.
I had amazing service and help from the repair team thank you so much (:
Thank you Jax for making Christmas so special this year. From the day I walked in (October) to Christmas Eve staff was very helpful with picking the perfect bike for my son. Christmas morning was magical thanks to Jax.
Misty was awesome in helping me arrive at a bike selection over the phone and then get it transferred and built in less than 24 hours so I could get it in time for xmas. Service department (Jesse?) was also great getting my tubes and chains fixed on my other bikes.
It was your sales associate who assisted me. I didn’t get a chance to ask her her name but she was very helpful and accommodating.
Jeff went above and beyond to help us and make us feel special! Thanks for taking the extra time to get Dominik's bike back on the road!!
Thank you for your kind service. And being open for Christmas Eve. 🎄👍
Very knowledgeable and professional staff. Always going above and beyond.
Very friendly and knowledgeable staff plus a great selection of bikes and accessories.
Casey was most helpful in making my selection of a commuter light
Everyone was really nice, and they were able to help me pick the chain I needed.
Staff is knowledgeable, quick and friendly. Great service always!!
Jax always is helpful with bicycle needs. Their flat pack really helped me when I needed a flat fixed. Good quality products and great service with bike tune ups. Very helpful with suggestions to help me keep my bike in good shape. Best of all friendly service!
Jerrie Diaz
All of the sales personnel-technicians I dealt with at the Long Beach store were friendly, courteous, and knowledgeable about their jobs. I was helped the moment I entered the store. All of my questions were answered in a prompt manner. I am a satisfied customer with the purchases of a bicycle & rack for my vehicle
Great customer service, very knowledgeable staff
Excellent Customer Service
Everyone was extremely helpful and friendly.
Listened to what I was looking for and found several options for me. Experience was fantastic!
Your staff is very professional and customer friendly.
Great service, very helpful and knowledgeable employees.
Good service and job done quickly.
The sales staff was extremely helpful. I dealt with several and all were good. Johnny was exceptional.
The entire staff at JAX Laguna Niguel are friendly, helpful & knowledgeable. Nick, Nerman and all the mechanics are experts at solving and fixing bike issues.