Customer Testimonials
Great service from Jeff at the Long Beach location. I was having some very technical issues with my shifting and he took the extra time to explain in detail what I needed and why the problem was happening. Very appreciated and would defiantly go back.
Braxton was so helpful in answering all my questions about my new bike and showing me how it all worked.
JAX has been around for a very long time and they provide the best bike options and excellent service.
Great customer service and staff expertise to provide guidance on appropriate product to purchase.
Friendly knowledgeable staff!
It's great
We purchased an accessory that we are happy with.
We the loved the bike we were considering however it was just to small for an adult. We'll keep checking back to see what's new.
Very good service. Easy to talk to and very helpful.
The people!
Knowledgeable and friendly staff with a great selection of gear
Bike serviced
Knowledgeable and friendly
The people working at the shop are great and very dynamic and helpful. Straight to the point and very nice.
Jason provided excellent service.
We left Jax sold on the improved safety of our bikes. Dave was professional in addressing our needs. At our ages (66 & 60,) we don't live on the edge...we ARE the edge. = ) So safety is paramount along with peaceful enjoyment.
Now, as we head over the hills we're picking up speed.
Thanks again, Dave.
Randy Weaver
Coach Jeanne Weaver
Yorba Linda, CA
Staff is incredibly friendly and knowledgeable. Store is clean and welcoming. Everyone from newbies, to weekend warriors, to super cyclers could feel at home there. :-)
Very helpful associates, great customer service!
Everything. Jeff was very helpful
I brought my Bob stroller in to have the tires checked. Everyone was so helpful and cheerful!
Friendly and fast service and the prices are competitive
I appreciated the extra care and customer service they did on my daughter’s e bike.
Went in for brakes but they also noticed her pedal was broken and just fixed it within 5 minutes.
Very nice and they go the extra mile!
E bikes can be so expensive w maintenance but felt they provided great service and price!
As soon as I stepped in the store I felt so welcomed and pleased with the customer service, small conversation and the service provided. Both staffs and the “puppy” was so down to earth and pleasant. I will definitely be back and recommend others here. Thanks. Happy New Year and prosperity to all
The folks are really nice but trek stuff can get pricey. I think the quality of the bikes is so outstanding that I’d recommend a trek bike to anyone who wants a bike. I own a Domane SLR 6 and it’s smooth as butter. I ride more often than I used to with my old bike so in the end, the better bike (the trek) ended up being well worth it. I tell folks go ahead and splurge a little bit and get healthier and happier!
Stand up bike shop!
Had an amazing experience!
I took my bike for the flat tire , Don helped me with that . He went above and beyond to provide exemplary customer service.
The customer service is really good.
:)
Customer service at Jax is superb!
Everything is always so nice at Jax!