Customer Testimonials
David was super helpful and informative.
Went in to repair a flat on my son’s bike. We had purchased the lifetime flat package for his bike at initial purchase. The service went very quickly and the representatives were helpful. I was in and out of the shop within 10 minutes.
It was my first time in the shop as my kid's bike had its first flat tire. Craig helped me get the bike out of my car and determined it needed a new tube.
He did a whole inspection of the bike and included my son in every step of the process. It was very educational for him and he loved helping out!! Craig also carried the bike out to my car and loaded it back up.
I'd definitely recommend Jax to anyone looking for great, friendly service. Ask for Craig, he was awesome!
Great customer service, quality products.
Awesome
Ryder was amazing! Great knowledge and customer service. Will be back.
Super friendly people, straightforward advice, quick and good service.
Great service work as always. A great team that gets the job done right and quickly at a fair price.
The crew at Laguna Niguel is fantastic!
I buy a beach cruzer Elantra bicycle a year ago, I like the bicycle. The bicycle is great, also for the bicycle seat is very important, so my bicycle has very comfortable seat. The sales person very helpful and knowledgeable and friendly, also a few times I took my bike for repairs and the bike service guys are super nice and helpful and great service.
Thank you Don and team!
First name removed
Professional and timely service.
One of the best businesses I've ever dealt with in my life--and I am old. Friendly knowledgeable experts who all care. And are all cyclists. Be sure to join their groups rides during the week and on weekends!
Popped in as I am looking to upgrade to a new road bike (I'm currently riding a Cannondale Supersix Evo). I never thought I'd have an interest in a Trek but I did my research & knew exactly what I wanted to test out. Johnny was extremely knowledgeable, attentive, helpful & took great care of me! He educated me & watched my every move when test riding to ensure the size & fit were right.
I've been shopping at & going to Jax for maintenance close to a decade now (primarily HB & Anaheim) & have never been let down, Johnny's definitely upholding their reputation!
I'm not gonna lie, I have this weird sentimental relationship with Cannondales. I thought I was dead set on upgrading to a newer one at another shop but I left Jax this afternoon putting a deposit down on a Trek & couldn't be happier!
I'll update my review after I pick my bike up in a few weeks! Thanks Johnny, you're the man!
great service from check in to check out,
very thorough explanation of what was needed to repair my bike and why.
very satisfied with the service.
Excellent service. Thank you very much.
Big Trek fan. Good managers in San Clemente (Jason)
service center is very helpful.
service was great and every accessory i wanted, jax carried it.
My bike brakes needed work and Jax team provided a timely and impeccable service. I will be back for sure.
The staffs were very kind and picking up the ordered part was a breeze. I would love to visit them again.
Fairly priced services and products. Staff was very kind and helpful. Great experience for my first time visiting Jax Bicycle Center.
Professional and expert technicians
Excellent quality and service.
Well done!
Friendly staff!
Great location
Followed through on fixing old bikes. Professional mechanics not kids
Amazing service! Jesse the manager was awesome in getting my bike going!
The service
Great service!