Customer Testimonials
Great job on my bike...It rides great..Very pleased
joel
Del was so helpful and answered all of our questions and addressed any concerns we had. We love the bikes and due to the great communication, support and customer service we experienced, we will make this our store for any services assistance.
We highly recommend this store to everyone. 🚲 👍😁
The employee who helped us was great. Good advice, questions all answered.
The manager (Jeff) showed me everything that needed to be done to my bike during the tune up. He explained why I needed various parts replaced.
Very friendly and supportive staff. They helped us with the best options to make it more affordable while getting the most out of it.
Your service staff did a fabulous job mounting up a set of tubeless tires for me. In addition, they did it one day faster than I was promised! Well done Jax of Fullerton.
Good job of repair quickly accomplished.
The service personnel are always pleasant and quick.
Convenient, close to home service center. Great bike deal when on sale.
Very nice and efficient 😊
Great and quick service.
very helpful and friendly
Fast, friendly always with a awesome attitude. Will recommend, always
Jax’s bike shop is great they always have what you need and always ready to assist you.
The options that are available ad well as the service provided by both Michael in huntington beach and Eddie in fullerton were exceptional!
Excellent service
Always great service! Quick and easy when trying to get my bike serviced and fast turnaround time as well. Very much so recommended!
Excellent customer service. Very patient. Mark was helpful and answered all my questions.
Customer service is impeccable. Friendly not pushy and just overall very knowledgeable.
Sheri who is my sales person and was very understanding of my medical situation, and was able to hold on to my bicycle until I could recover from my surgery.
Great public interactions
Professional
Knowing bikes
Product level is very high
Jeff gave us the personal touch and expert knowledge we have come to expect since we became customers years ago. We wouldn't go anywhere else.
Manager Jeff is a solid dude
Awesome!
Thanks to Paul for taking the amount of time I needed to pick the bike I recently purchased!
Everybody very friendly and knowledgeable.
The service from the staff at Jax is amazing....I have been there for service multiple times, and each time the rep. has been extremely helpful and knowledgeable. I would recommend them to anyone looking for new bikes or service on their existing ones.
Quick tern around of service !
The staff (particularly my main sales rep, Johnny) took a lot of time to make sure I was buying the right bike. He asked lots of questions and got to know what kind of rider I am, and never made me feel pressured to make a snap decision. After I made the purchase, the service team went over my bike thoroughly (again, asking me lots of questions) to make sure my bike was set up correctly for me. They went over everything with me to make sure I was familiar with the components (suspension, drivetrain, etc.). The whole experience made me feel very confident in my purchase.
The sales person I first encountered about buying a bike wasn't that informed and pretty much useless. I decided to keep my current bike and have it tuned up. The mechanic was fantastic and went over every issue my bike had and plenty of options to improve it. Great Experience.
Honestly, your staff was amazing...extremely customer service oriented and very knowledgeable.