Customer Testimonials
Service, service, service. It’s just a great team that listens, and comes up with great solutions. My TREK is awesome but it’s great to know what bought it at a bike shop that takes care of me. Thank you.
Fantastic and friendly service, took amazing care of my bike that used to be my dad's! 10/10 service!
Mark was excellent!! He took care of our need and future assurance with tire care. He also spent good quality time showing me bikes for future interest. Pricing was fair and service timing was great.
so far, so good!
I really appreciate the patience.
Awesome customer service! Staff is knowledgeable and friendly. Always helpful.
Friendly, thorough, carefully explain what is wrong and what they are doing and speedy. Helpful that they know the area.
All sales people and service people are very knowledgeable and educational.
They always Come through with bicycle parts that I need
Service was great
Staff at Jax-Irvine are superb! I have been a customer of Jax-Irvine for over 15 years and wouldn't think twice about going elsewhere. Staff are very knowledgeable, friendly and always provide excellent customer service. Thank you Jax.
The employees are knowledgeable and very friendly and helpful.
I really like the customer service.. Was a pleasure getting my bike fixed .
I got my Trek Domane in Fullerton store. I've been to long beach store and lately Huntington Beach store. They all are very helpful, that's a big plus. Would definitely recommend. I have not tried their bike service yet but someday I will give it a try.
Always great experience with staff
The entire staff was friendly, knowledgeable, and helpful. I had a warranty issue with a Zipp wheel and Joel worked diligently to get a response and action on a new wheel. I would recommend JAX in Huntington Beach without reservation.
Tony H.
Good quality, great personal, very helpful and get things done. Knowledgeable and friendly.
Every time I’ve taken my Trek ebike in for adjustment I’ve been treated with excellent respect & service without delay I appreciate the expertise of the service techs.
good quality and friendly, knowledgeable staff
The staff was very helpful. I had some pedals put on that I bought there at the store and the gentleman helped me immediately. Thank you
New E-MTB purchase and everyone provided great service on each day I was at Jax. Knowledgeable staff who were patient with all of my questions. Repair done on the spot. Just super happy with my new bike!
Friendly, professional service on every visit.
Always a great experience bringing in my bike, everyone is awesome. Big shout out to Cameron!
Knowledgeable folks.
They were very helpful and nice.
The shop is close to my home, so it's convenient. I have gotten to know some of the salespeople and service mechanics over the last 20 plus years so even though employees come and go your shop typically has friendly, knowledgeable people working. If I have a repair problem Derick has been there to help me and Tommy in the past, works hard to manage the situations that need to be address with vendors that provide your products, especially with warranty issues. Even though it is easy in today's marketplace to order any type of cycling gear online, it's always good to be able to walk into your store and pick up most anything I need for all my biking needs.
Excellent products and customer service
Super helpful and really care about any issues you may have.
Friendly invironment. Nice products.
They helped me identify a solution, order it and install it. Great service!