Customer Testimonials
Fast, friendly and attentive to detail
The sales person (Paul C.) who helped me while in your store was very knowledgeable and friendly. He also gave me some helpful tips on how to use the products I purchased and I've done so.
We went in to find myself a helmet and Brandon was very helpful! We discussed fit, styles and breathability while my little one picked up and entertainingly explored every kid-size helmet he could reach to share with him! Super personable and knowledgeable, thanks for your help and care for my families safety.
Lee was very helpful and pleasant.
Fast response, got my bike back a day early. They also did some tune up things I didn't think to ask for (like truing the wheels after a crash), but were needed.
I liked the helpful and friendly staffs; they made every effort to answer my questions about the products or services.
The service was great, pricing was fair and delivery went smooth
My new bike is amazing! I'm having a ton of fun riding it!
Prompt excellent service from Jimmy
Great friendly service! Problem was addressed quickly and efficiently by talented bike mechanics, I’d gladly come here to service my bike again.
Had a chance to do business with Jessi.
Great guy and knows his stuff.
Service tech was very knowledgeable (forgot his name - long hair great personality). He knew exactly what was wrong and also recommended a tune up to ensure longevity of my bike. My bike runs great now! I just dropped off my wife’s bike for a tune up to ensure her bike is good to go!
Service at a reasonable time.
I needed a repair for July 4th ride and it was done in one day . They were extremely busy but were able to get mine done. Thanks again.
Service with a smile! Love it!
Friendly and capable of doing the work we needed done.
The service is quick, efficient and friendly. I was completely satisfied with all aspects of my visit.
Excellent service from Colin!
NICK. He was awesome. Best customer service I have had at Jax's. He was enthusiastic and knew exactly what I needed. My bike is great.
Friendly customer service.
After 20+ years of exceptional service I’m fortunate Jack’s is in our Neighborhood .
Used to come here as a kid. Now that I’m adult, it’s really nice to know that the service hasn’t faltered and that the customer seevice is one of the best.
Knowledgeable, friendly, prompt, high-quality service.
Service / repair is honest and prompt. Bought my new Trek road bike from Jax - love it!
At your Irvine store, both Don and Clay were outstanding at diagnosing and repairing by Trek bike. Both gentlemen are truly customer service oriented!
Good service with helpful staff that generously provide helpful advice.
Well you were a little low on stock but that's not really a big deal.
I would recommend pretty much anyone to come to your store.
I receive the kind of service from Jax Irvine that is almost undeserving. I don’t spend large amounts of money here, in fact I have a China built bike and I am treated like a king. There is no other place I would take my bike, EVER.
Great staff. Helpful friendly and know there stuff.
The gearshift has some hickup now, I hope that it will go away.