Customer Testimonials
I found a super special bicycle, that I love. Cristos went above and beyond to help us and answer all of our questions. Cristos spent time and care making sure the bike was ready to go home with us. We had a great experience.
Friendly and knowledable staff
I have been going to IMT for years for bike maintenance and repair, and gear purchases. I really appreciate the customer service. Everyone is knowledgeable and helpful - especially Elizabeth! She's amazing!
I haven’t been able to get help with a rack system for my van from anyone. Bill didn’t hesitate to help!!!!
Good stock, knowledgeable and friendly staff, and pricing is typically on point.
I was very impressed with the service and how quickly we received our order.
Easy going and down to earth services. Great prices and customer service.
Prompt order processing and shipping!
Was able to find an OEM part for a 13 year-old crankset that even eBay didn’t have. Prompt delivery, low price, and inexpensive shipping. Would recommend to other buyers.
Great selection and very fast turn around on shipping. Competitive pricing...I will check back for gear on my next purchase.
Thanks
You have the best bikes (for me - Trek), tons of other quality gear, good sense (mask requirements) and great service (bike tune-ups, and sensitivities toward cyclists of all types and ages, which I SO appreciate.
Always friendly and knowledgeable about products. Answer questions.
I received my order very quickly. The packaging was done right, my order came in pristine condition. They really care about costumers by providing exceptional service. Overall, it was a great experience ordering from Idaho Mountain Touring.
John did an excellent job fitting my new Maestrale XTs, and was really fun to hang out with while working on them. Just did a first tour on them and no hot spots or blisters!
Quick, friendly service. Careful packaging of mailed product. Thanks!
Quality
I had a great experience with Idaho Mountain Touring. They got my bike in very quickly and got it done a week ahead of the date they initially told us it would be done. We brought my husbands bike in the same day and it just needed some air in the shocks and they did it right on the spot. Overall, it was a great experience. The staff were very accommodating and friendly during both interactions. Would definitely recommend to friends and family!
Emma was super helpful and knowledgeable. She installed the Thule cargo rack like a champ. Thanks!
Bill is the best!
Great customer service! Fast shipping! 5 stars.
I ordered a bike to be shipped to Chicago. I got timely notices of the order and it’s status, The bike shipped quickly and arrived in great shape. The packing job was excellent. This bike is sold out everywhere so I was very happy to get it. Everything about this purchase was easy. I am extremely satisfied with Idaho Mountain Touring.
very helpful and kind.
friendly, responsive, helpful
Dax and Bill; attention to detail!!
The only place that had this color and size in stock. Arrived quickly. Very happy!
Great service every time I go in there!
Hannah was very helpful from the greeting at the door to my bike purchase out the door the next day. 👍🏽💚
The customer service was excellent. The store was clean and inviting.
Everyone is really knowledge and nice