Customer Testimonials
Great customer service
I visited the store and received good service and help. I placed an item on temporary hold and later received a call from the store about the item. Great service!
Great customer service
very patient , answered a zillion questions and gave good advice during our search for a bike and accessories. We had to wait a few months to be ready (common very where we looked during covid), but they honest on timeline and good communication when it did come in. Bike was ready, all accessories installed and helpful setting things to my wive's size. Great experience, will certainly continue to shop there.
Awesome selection of outdoor products and the staff is great, friendly and just the right amount of helpfulness!
The service was great. I didn't like the mask police. Really unnecessary. I love the bike and it rides like a dream. Thank you getting it all done so quickly!!!
They do great work
The person who shipped my backpack was incredibly friendly, Amanda even left a nice handwrite note for me. Great customer service.
Best,
Name removed
Very nice store, and helpful staff! And so far the helmet is super comfy.
Very informative & helpful to me to find a bike that works with my knee problems due to knee replacement surgery.
Speedy service and great prices
I was looking for a specific model of Shimano SPD pedals...due to Covid-related shortages I couldn't find the pedals at my LBS in Wisconsin or on the "usual" online sources, including Amazon...everyone was sold out. However, thanks to an Internet ad, I saw that Idaho Mountain Touring had the pedals...they actually had 15 of them in Boise! Not sure how you guys had pedals and no one else did, but good for you!
Due to the shortages, I was skeptical that IMT actually had them, even though the website said 15. However, the order process was really easy, I got order status updates, and the pedals arrived in less than a week. I'm very impressed with IMT...I also liked the video of Chris, it helped give your shop legitimacy (along with the two bricks and mortar store locations)...I was happy to order from a "local" bike shop instead of some off-shore site.
Fact and friendly service
Great price and received quickly!
Individual attention by informed staff
I took my bike in for a shifter replacement. Due to the fact I am leaving on a trip with my bike next week, every effort was made by Braxton to get my bike serviced before I left on my trip even though the schedule time was out toward the end of April. I dropped the bike off on Saturday, I received a phone call Sunday the bike was repaired! I picked it up Monday plenty of time before my trip.
I truly appreciate the extra effort made to get me on my way. Thank your Meridian Idaho Mountain Touring.
Excellent customer service and quick shipping.
fast and efficient
Friendly, professional staff with expertise in all things bike. They fixed my bike that was seriously damaged from running over a small wire. I thought my favorite road bike was a goner, but it was repaired, thanks to the mechanics at Idaho Mountain.
Quick customer service and very friendly and knowledgeable staff.
great selection. friendly staff
Extremely Personal and a hand written thank you!! Apple Pay was fast and easy and I really liked that option. everything was top notch!!! I will definitely order again
I love that Idaho Mountain Touring offers products and clothing from sustainable brands. And their customer service is fantastic!
Great service. Knowledgeable Staff!
service was prompt and friendly.
Selection and helpful/knowledgeable sales people.
Staff is very nice, helpful, and accommodating. My favorite bike shop in Boise.
Service was fast, professional with quality workmanship. Staff is friendly, informative and knowledgeable. Would highly recommend!!!
You checked all the boxes. You had the Electra townie I wanted and were happy to ship it
Everyone on your staff were very helpful during the process. You are convient to our location and the products you recommended and that we bought are excellent. So far I could not be happier with my purchase.