Customer Testimonials
Excellent customer service and selection of quality outdoor gear
Excellent customer service and I left very confident in my purchases!
Great Patagonia jacket and the price was not hiked up like found in Patagonia stores! Excellent and quick service too. I live in Alabama but if I’m ever in Boise, I will go to the store!!
Easy shopping and fast shipping. Product was as described. Will shop here again for my biking needs - thanks!
Excellent service and high quality merchandise. Great store
I’ve taken my bike here for years and they have always maintained a high level of service with a quick turnaround time! Wouldn’t take my bike anywhere else!
People know what they are selling and are very friendly
Jerod was extremely knowledgeable and helpful.
First time customer and I was impressed. Upon entering the store, an employee directed me to bike repair. Employees greeted me in bike repair and before I knew it bike was fixed and on my way. This is a store I would highly recommend for the bike enthusiast.
Every employee I've encountered is very friendly, knowledgeable and attentive. Even for small purchases. Thanks!
Awesome products and customer service that I’ve experienced since the 1980’s!
Big shout out to Mike who went above and took care of my bike to get it ready to ride while waiting on parts. Also, I appreciate the communication from him.
Thanks! You all do an awesome job every time me or my wife need something.
Great price and fast shipping.
Great customer service!
I have been in and out of IMT even before it's current location. It's always been a great place for bikes and bike accessories. Everyone is always helpful and there to help. There prices are competitive with like stores. Highly recommend.
Willing to fix my bike with five minutes till closing. So friendly and helpful!!
Super helpful people
Products and staff
I took my bike in with a blown-out inner tube on Memorial Day. My expectations were low because it was a holiday. The person took it in immediately and did everything in a few minutes. I was blown away how fast and nice they were. Saved my day off! Thank you so much.
Had a great experience purchasing and picking up my bike. Everything went really well
Mike in the bike shop a great help in repairing my tire on Sunday communication great.
Staff is very knowledgeable, friendly, and customer focused. Excellent products!
Popped in on the fly because I left my bike lock at home. Frank was awesome to work with! I got the perfect lock, but also picked up a great Smith helmet to replace my 15 year old relic. :-)
Great store w high quality products and superb service
Correct product, good price and delivered on time
Great quality products throughout the store, decent selection and absolute top of the line service.
I was on a date bike ride on the green belt, and I hit something sharp.
I jogged my bike 2 miles to your downtown Boise location and arrived just as you were opening, and the service shop replaced my tube in 5 minutes.
Thank you,
First name removed
Quality products, great selection and great prices. Customer service is top notch.
Very helpful people and great service. No pressure. Very patient and kind.
Great bike shop that actually took the time to show me some simple bicycle maintenance!! Super friendly and very helpful. My favorite bike shop in the Boise area without a doubt!!