based on 1627 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. The staff are all so joyful and eager to help.
Frank did a great job of explaining the bike my son bought, and preparing it for him.
super helpful, friendly
Josh was personable, knowledgeable and patient with my daughter and I. Additionally, Helen's had the selection of bikes in stock that we wanted. It was a great experience and I truly appreciate Josh and Helen's in making this purchase an easy one that my daughter (and son thereafter) appreciate for many years to come.
Thank you!!
Friendly service but I was disappointed that I had dropped my bike off the day before (Friday midday) with the agreement that I would pick it up the next day (Sat) upon opening. When I arrived to pick it up the next day (Saturday midday) it had not even been looked at yet. It was only a front tire tube replacement and the rep fixed it quickly upon my arrival, but the expectation was that it had already been done. A bit disappointing but fortunately I had the time to wait.
Friendliest and most knowledgable staff around. I wouldn't take my bike anywhere else.
I like Trek bike. Helen's Cycles customers service pay my attention! Trek bike was very riding.
Take care, Mike DeMartini
Your employees, especially the guys in service department!
Great staff
Bought a Trek Marlin from the Broadway location yesterday. The floor associate who helped me with the bike, peddles, shoes etc was awesome. Was more like hanging with a knowledgeable buddy, than a sales person. Super knowledgeable, both practical and technical. Was a fun experience.
Above and beyond.
Thank you.
We were assisted beautifully with our grandchildren in tow.
Cameron, Mike, and Josh are exceptional, knowledgeable, and very friendly. Each of them took the time to answer my questions and help me out. Stellar service! I’ll be back for parts and accessories!
High quality products at a very competitive prices. Very knowledgeable staff.
Full professional service.
Great staff
Staff very helpful and informative. They took the time to help me get my bike dialed in.
You had an obscure part that I needed. When I complained about the cost of shipping, you graciously lowered it. I didn't deserve that.
I've been a customer of Helen's since 1985. I have purchased several bicycles from you and use your service department for all of my bicycles. My most recent experience was excellent with the service tech Edber Mendoza calling me to explain something before making the appropriate adjustment.
However, what most endears me to Helen's was an issue I had in 2013. I had a warranty issue with my Cannondale and the Helen's staff advocated for me and got me a new bicycle. It was 4 star service for which I remain grateful.
Inventory is awesome and customer service is wonderful.
proffesional and efficient.
I had a great experience purchasing a trek fx last week. I was very happy that I was able to take the bike on the same day even with needing a rack and kickstand added. Cameron was extremely helpful and knowledgeable. I will definitely recommend Helen's, and even Cameron to friends, and I would definitely go back to him and this store to buy my next bike.
Great service
The staff were friendly, quick, and efficient and listened to what I was looking for.
Super friendly, quick, high quality service with fair prices. Also lots of inventory/selection.
If I lived nearby, I Martin would be my go to LBS.
Always a friendly and helpful environment provided by manager Daniel Bomfim and his staff with good deals on the stuff that I want to buy!
Everyone was extremely kind and helpful!
Mike was very helpful, professional and very friendly!! I was looking for a Trek FX Sport 6 and they are on back order where I live in San Diego. With Mike's help, I was able to purchase this bike from Helen's Cycles and have it shipped to San Diego. Now I'll be riding again in just a few days as opposed to waiting for several months!! Can't say enough about how easy and enjoyable my experience was !! Thank you Mike and everyone at Helen's!!
Great quality products and amazing employees
In fact, I realized after making my purchase that I had been charged too much.
I always buy Clif Bloks from you because of the 20% discount applied to a full box, with the freedom to mix and match flavors. Before purchasing the clerk confirmed that this discount still applied, but the total charge came to $42.66. The last time I bought the same item I was charged $36.32, so I believe that the clerk failed to apply the discount and I am owed $6.34.
I do not have the transaction ID but the sale is date stamped 1/23/22 at 2:30pm. I presume that the unique URL of this survey should be associated with that transaction and that Helen's can contact me via the email address to which the survey link was sent.
thank you