based on 1601 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The variety and quality of bikes available in inventory is truly special. I always look forward to visiting the Santa Monica shop. The employees are knowledgeable and very helpful. I love this shop…it’s my go-to place whenever I’m in the market to buy a new bike or purchase accessories.
Great customer service.
Great store, beautiful bikes. Great sales and service staff. Convenience of the Westside location.
The in-store experience was top notch, but the online part came up short. I ordered something for pickup, received a confirmation email that the order had been received and that I should not come to pick it up until I get the next email saying that it was ready. That part was in all caps. No follow-up email came. Five days later, I stopped by the store to find that my item was readily available. Not a horrible experience, but if I thought it would happen again, I would just order from Amazon.
Great products, and the sales person, Cameron, super helpful on all counts and not pushy!
Friendly and well-informed staff member, got a great bike
Great people who care about you and their business.
I certainly had options in choosing where to buy my new bike (it's the third bike in my "posse" but my first electric bike), but knew that if I went to Helen's I'd be able to see a large in-stock inventory AND because the breadth of their product offerings were so broad, that I'd get objective advice about how and what to choose. Additionally, the individual with whom I dealt, Johnny, was friendly and didn't seem to push anything on me. So, to encapsulate, it's the inventory, breadth of products offered and friendliness of the staff.
Quality rental bikes and expert staff to assist.
From the top down, Helen’s Cycles sets the standard for what a true family-owned business should feel like. Owner Jay has proven that great customer service is what keeps people coming back, and you can see it the moment you walk through the doors. Whether it’s Jay himself greeting you, someone from the service department, or a member of the sales team, everyone makes you feel like part of the family.
And when it comes time to check out, the cashier always makes sure you leave with a smile—genuinely happy that you chose to stop by.
Overall, Jay and former manager Mike have built an amazing experience over the past decade—one that’s all about community, quality, and that personal touch that’s hard to find anywhere else. 😉
Gilbert is the best bicycle mechanic I've ever had. I also consider him a friend.
Excellent sales and service place.
The bike repair technician that helped me with my bicycle was absolutely fantastic. He was kind, friendly and very helpful. It was such a pleasure to have my problem solved with such speed and grace. A wonderful experience. Thank you very much.
They were great and quick turn around!
The BEST mechanics
Monty is the most knowledgeable and dedicated sales person. Dealing with him makes buying, fitting and adjusting a new bike absolutely enjoyable. Extremely professional.....
Adam was very helpful, and the bike was great. All around positive experience. Thank you!
Service was fantastic on Sunday selling me my trek 2!
Helen’s has a top notch team, especially the service crew!
Huge range of top quality bicycles ad equipment, and very knowledgeable and friendly staff
Very quick.
The go to place for bikes since I was a child! Great service and care
great customer support, sales reps are friendly and knowledgeable about their products
Love Helens.🎉Everyone there is always helpful and acknowledgeable. I won a free E Bike from City of Santa Monica and that’s where I purchased it last June. I went there Friday because I thought my light on my TREK Electric bike was broken, but I didn’t even know how to turn it on correctly..Cameron immediately turned it on and showed me how to keep it on. Left it there overnight for a free service. Great place and prices..Kids bikes 🚴 too. 🎉
All good.
knowledgeable, vested staff who do excellent work in a shop that has spirit
Excellent repair service for fair price
Friendly, helpful, knowledgeable, and large product selection
Great shop, great staff and selection of bikes and accessories. Highly recommend Helens MB.
Good work done in a timely fashion.