based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable staff!
The team is awesome! Especially the manager!
Mechanics are rude and don't fix the problem the first time.
I have been going to Helen's since I was a teen. I don't trust my repairs to any other shop. I dropped my bike off at around 1pm and they had it repaired in an hour. My bike rode like it was brand new. There is a bike shop that is a 10 minute walk from my apartment but I prefer to travel 10 miles to helen's to get repairs and services
The manager is very annoying!
Excellent service, communication, and work!!
Service department is the best anywhere. I am always completely taken care of and satisfied.
Quick, efficient, knowledgeable service
Mario was a very excellent sales person, extremely knowledgeable, and gave me confidence in my purchase. I’ve already told him when I know of anyone that wants a bike. I’m going to send them directly to him.
The best customer service and selection ever!
Wilbur, Monte, Adam are the best, especially w customer service!!
A true local family shop!
Best mechanic Edgar
Knowledgeable. Efficient. Customer-center. And do they know their bicycles!!
Reliable
Courteous
Knowledgeable
Wide variety. Good quality. Knowledgeable staff
Awesome service as always.
Very friendly and knowledgeable staff.
The bike mechanics know what they are doing! Many thanks for everything! Also, I LOVE the Phil's Power Pancakes!
Personalized service
Excellent customer service!
Hello, I had researched a new carbon bike for my daughter, specifically a Trek Domane SL5 Gen4, Blue Sage, 58CM which as you might suspect is a difficult item to find. My daughter lives in Aspen, CO while I live in Massachusetts. After contacting multiple bike shops across the country most did not ship bikes. [local pickup only] Then I found Helen's bicycles in Santa Monica, CA. An email from CEO Jay Wolf said "yes we would be happy to ship". That lead me to Monty Smith one of Helen's associates that spent more time than I deserved patiently answering all of my questions and also suggesting the company that they use to ship bikes. [Bike Flights] This has been one of the most professional transactions I've ever had and I wholeheartedly endorse this company. I'm 4,000 miles from them and my daughter is 1,000 miles but they might just as well have been in my home town. Sorry that this has been lengthy but this kind of performance in today's world is a true rarity. Thanks for making this all happen. Sincerely yours, Mark W. Busch
Service department is always so good. Professional and expedient.
Friend my service
My gravel bike tires were filled with Slime and with high temperature my puncture spewed slime and wouldn’t seal.
I stopped at Helen’s on my drive home from my ride. The next morning they called and said I could pick it up. They had cleaned out the SLIME and installed new silks tube and replaced bent stem.
Wiped down my frame besides!
Merlin Mark
Courteous and quick
Your shop does not seem interested in my entry-level strand cruiser business. I bought 2 bikes from you, but everything else in the shop is $1500 and up (way up...) I brought my bike in to get a flat repaired. I was the only customer in the store on a Fri morning and there were 5 employees working. The 2 mechanics were busy and the other 3 people were all standing around doing nothing. I had to (very uncomfortably) plead with you to replace my tube. It should never be this way. I had to replace my seat post and went to hermosa cyclery instead. They REALLY wanted my business and we're so happy to help. My next bike purchase will be there - probably an expensive ebike. I wish that it could have been you... excellent customer service is worth so much to me and you did not offer it to me.
From bikes to apparel to accessories and maintenance/repairs, Helen’s is my number one all-time favorite bike shop.always. I’ve been a loyal customer since 1989! No other bike shop in the LA area comes close to Helen’s as far as I’m concerned.
Good sales and service people, knowledgeable advice.
The guys were helpful with me getting an ebike. Ill be back!