based on 1673 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Most often with a good inventory of options
New kid Declan was a big help . It’s our fourth bike bought from Helen’s …
Helpful staff! The turn around time was sooner than expected.
Excellent service and bikes!! I’ve been with them for over 10 years!
Great!
Great selection in stock. Friendly staff.
Service department is the best
Cameron takes good care of me all the time
Knowledgeable and helpful staff.
Thank you for changing out the tires on my wheelchair. Very professional, kind and helpful service!
Great neighborhood business!
I ordered the Zipp 10 speed conversion kit for Campagnolo. The kit is supposed to contain 2 washers, a cap, a dust cover, and the hub. The kit came with everything but the washers. Per Zipp's instructions, you cannot use the hub without the 2 washers without risking seizure. Also, I was charged $45 for shipping through bike flights for a very small package. This is ridiculous when USPS, UPS, or FedEx are much cheaper options.
Service guys very helpful
I always love to visit helen’s and the people are always friendly. This time however I had a bike that was being shipped on June 16th and wasn’t shipped until June 22nd. I was told it was packed june 15th and ready to go. I needed it the weekend of June 24th.
Rent a bike for one day, the bike is good and comfortable for ride.
The staff is kind and helpful.
Recomend bike rental to enjoy the manhattan beach and sorounding.
I've been a satisfied customer of Helen's for 40 years.
Staff is very knowledgeable, professional and helpful.
Good service and friendly.
Brady was the man: professional, helpful, nice, knowledgeable, and understanding.
Your service department has always been outstanding due to the excellent expertise of Wilbur The service manager. He goes out of his way to solve any kind of problem that you bring to him. In addition, he helps you select excellent products from your inventory. I would not take my bike to any place else, and I always recommend Helens.
Amazing team and Great Service
Excellent staff, always eager to help and extremely knowledgeable. Best mechanics in the area- Edgar is outstanding. Well stocked with great bikes.
Easy Mt bike purchase. Brady was helpful in showing my daughter several different models she was interested in in her price range. Bike she chose was set up quickly. They have a good selection of bikes and accessories.
Terrific service on my bike
I would not think of servicing our bikes elsewhere. For over 30 years we have been able to count on Helen's. Wilber gets an A+.
The service dept was excellent.
Great service. I didn’t have any issues with taking my bike in, great products.
you carry the nutritional products i use for triathlons.
a slight hitch in servies: when i came in two days ago to buy a bag of nutritional powder i gave my phone number to get my LA tri club discount. the cashier said it was not current---it showed 2017 as last current---and did i have recent proof of membership. i was stunned. i have steadily been a member since the beginning of the club, and as of january 2020 or 20 i have been made a lifetime member. this has been reflected in all of my purchases, including one a couple of months ago, i think. for the very same nutritional powder.
i am not doubting that the cashier saw what the computer brought up, but it incorrect and recently so. i'll be very appreciative if you'll see about this and fix it.
thanks very much.
First name removed McDowell-Last name removed
LA tri club member #54
They always greet you right away and they will try to accommodate you even if you don't have an appointment. They are honest and fair and have a great selection.
👍👍👍