based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did a great job with my tune up, thanks!
-Zach
I like the personal touch, not feeling like I’m being taken advantage of, practical recommendations for cost effective solutions, and the quality work I’ve always received.
Steve, Santa Monica
The associate was very helpful
You’ve always given me reliable and cheerful advice, maintenance, and help. Most recently Brady was very helpful
I usually just get gift certificates for a family member. He enjoys them a lot.
Great service
Staff always friendly, knowledgeable and helpful. Edgar, you mechanic is detailed and very good.
I appreciated Daniels taking the time to help me with a small problem
Great service - kind people and fast, reliable repairs. Lovely neighborhood bike shop.
Big bike selection. Tuneups are great and fast.
Staff is awesome!
Your place is great. Bought my ebike there and have gotten it serviced twice... service and service people are great. Only downside are your prices. I always see your stuff for less other places so its usually a hard call for me ... but for now I spring for it until it gets to the point where the prices cross my pain threshold.
Keep up the good work.
People are very helpful
Great selection of equipment. Knowledgeable sales & service people. Friendly atmosphere.
Service department is great, Sales is great.
Great service and timely. Many thanks to all!
As I've always said, Helen's is second to none!
Monty is the best! He totally took care of my major purchase, from the very beginning, through ordering exactly the specs I wanted on my Project One bike, and yesterday spending copious amounts of time with me, making sure I understood every little detail about my new bike. There are a few other bike stores closer to me, but I prefer to drive further, to Helen's... for the excellent care and service. This is the third bike I've purchased from Helen's.
I came in one 5/31/2023 with my son who was interested in possibly starting to cycle. Having an array of road bikes myself for him to use we were in need for road shoes and a bib. Salesperson new our needs and never once tried to up sale me on equipment my son might never need. They were also very accommodating in getting the bike I was allowing my son to use road worthy . Thank you to the staff for their help and honesty.
It’s hard not to love Helen’s. Great products with great people and service to match.
Great products and personable service!
Expertise in all things TREK
Bike was in stock in multiple sizes; and it was easy to schedule test ride.
Ian fully prepped bike to test with my pedals & approx adjustments. He also answered many questions stemming from this being my first road bike
The shop team gave the bike a full check before I took it out the door; they also adjusted a few things later in the day after I rode for a bit.
Service was quick, friendly, informative, and in-person. It was what a bike shop experience should be.
I got my bike serviced and the staff was amazing!! The bikes and equipment are top notch
Monty has helped me multiple times and sold me my Trek road bike. I look forward to walking in to Helen's and seeing he still there. Thank You Monty.
Super professional service department, I’m 60 years old and was born and raised in Santa Monica my dad bought me my first bike in the 60’s from Helen Cycles and they have always been the go to bike shop, great mechanics, and a awesome sales department , thanks for all your help 💯
The high quality of the equipment and the very helpful & knowledgeable staff.
Honest and knowledgeable staff, with great quality bike repairs. Daniel is especially helpful.
Great service!! Takes care of the customer.
The kit has been used before but other than that it seems to be over priced. Please respond