based on 4886 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adam was great!!
Thank you!
Name removed
The best customer service!
Helens had always been a supporter of AIDS Life Cycle
Staff knowledge and upbeat attitude, selection of items.
Friendly service.
Helpful, friendly staff. People make a difference.
Lot of product options and friendly staff.
The repairs team is phenomenal and I will go back for my bike's needs
One word: Gilbert.
He's the best.
He is the one and only reason I bought my Trek Fuel EX-5 from Helen's Cycles-Santa Monica. He's been a good friend and expertly fixing my bicycles for over twenty years, since way back when there was a Helen's Cycles in Westwood Village. Because of him, I've bought TWO bicycles from Helen's Cycles: a Cannondale Lefty Scalpel 900 when he was at the Westwood Village store, and the aforementioned Trek Fuel EX-5 now that he's at the Santa Monica store.
Whatever you're paying him isn't enough. Give him a raise. Put his kids through college. Do anything and everything you need to keep him. Because when he goes, I go.
-Name removed
Wonderful customer service from Daniel and team. Very personable and knowledgeable.
Monty is super knowledgeable and always super helpful. If he isn’t available Mike is the same. Appreciate them both!!!
Everyone is so friendly and knowledgeable and spends a lot of time explaining products. Cameron is particularly awesome.
Simply put … Best bike shop I have been to! Had every thing I needed. Fixed my bike super quick and with great care. But nothing beats their service! … For sure my go to bike shop!
Always great and speedy repair service from your service department and at a reasonable price, as well.
Good selection
Super helpful and friendly bike shop!
Prices are a little high. Product quality and selection are great. Service in store is always exceptional. Just wish my wallet hurt a little less on leaving.
great service, friendly staff
Great and Professional Service. Highly recommend Helen's Cycle in Manhattan Beach.
Helens had exactly what I wanted. Brady provided great advice. Prices were among the best. I really appreciate it
The cordial and amicable atmosphere, and the top-notch professional service from your repair shop.
I only trust my bike to Helen’s.
communiylty
The mecca of cycling in Los Angeles, plus an extremely talented repair staff. Big shout out to Edber for keeping my bikes in shape over the years.
best repair / tune staff on the planet. seriously.
Everyone who helped me at Helen's was very patient and informative. I highly recommend them and will be back for sure.
The best!
the staff is professional, patient, good listeners
Great service and friendly staff
Knowledgeable and helpful, without any nickel and diming. Included year of adjustments, etc. Feels like purchasing the bike *started* the relationship with the store, Vs it being the end of the transaction.