based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and friendly service. Helped me pick out my new ebike!
Great bike. You guys gave me the opportunity to test ride a bunch of bikes to see what I liked before I purchased. I just had my first service for free (up to one year) and bike rides like it did when it was brand new. Easy. Friendly. Informed. Great shop!
Jay Wolff’s sense of humor is great.
Excellent, friendly, service department!
Staff
Love everyone’s enthusiasm.
Wonderful operation
Great service from sales to cashier to service. Really positive experience!
Excellent service all around! Made an appointment to have my new bike tuned up for free and it was ready an hour or two later! Big deal for me since my bike has become my primary means of transportation. I’ll recommend Helen’s any time.
Mark Yamor
Wonderful service. My #1 store. Been going there for 5 years now. They have the best customer service ever.
Team was very helpful. They helped me get fitted for cycling shoes and installed the cleats on them for me. Didn’t try to upsell me at all.
Great crew. Friendly, knowledgeable and easy to work with if there ever is an issue. I really like that I can avoid having to do a ton of research to find what will very likely work great for me.
Service guys are great.
Very knowledgeable and friendly.
thanks for getting me a new frame! appreciate yall!
Well informed sales associate,Mike who helped me understand my issue in a thoughtful manner.
Monty was extremely helpful. Will highly recommend helens to anyone looking for all things bike.
Gil, the mechanic did an excellent job replacing the cassette and chain and gear adjustment. That's why I would recommend Helen's to other people.
Knowledgeable sales people and great service. Prices are reasonable as well. And, everyone there is very friendly and easy to work with.
Good quality
Great service thank you
Quick, easy services and knowledgable staff
GILBERT IS THE BEST!!
GREAT SERVICE
Everyone’s really cool. They helped me buy a bike rather than trying to car sales me. Really chill experience every time I’m in there
Ed in the service department has been very helpful to me for years, starting with the MDR store.
the persons that work there are very helpful !
Best staff ever!
Eric was very responsive and attentive to my needs. I was very pleased with his knowledge and customer service.
I took my bike to the service dept. to replace a chain. This was around 4 pm. I was lucky in that there was only one bike other than mine there and the mechanic said he could take my bike and finish right an away. He did so and I was out of there in a matter of a few minutes. Very lucky and good service.
Greg was very knowledagble and helpful and patient
Very helpful and knowledgable staff! Cameron is the best!!