based on 4887 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great sales experience with Josh buying my new Trek Verve 3! I will definitely recommend others to shop here for a new bike and/or accessories!
Staff are pleasant and helpful. Prices are good too
I tell everyone about I. Martin. Friendly, helpful, knowledgeable staff. Great product lines. What's not to love?
Wonderful customer service.
I ve gotten real personal help over a lotta years
Nobody does it better!!
What really stands out for me is that you’re staff doesn’t embody any of the cyclist entitlement and snobbery that often happens in places where ultra high end, state of the art technology is involved. Thank you for being such nice, down to earth people.
Seth and team are awesome. I will be back to get my bike.
I have no clue who Martin Bicycles is. I’ve never been to your location. Why am I receiving emails from you?
Very good
The sales rep was very helpful to get me a bike I love and all of the accessories.
amazing customer service. brooklyn was the best!
Everyone is always very nice and have plenty of stuff in stock
Have bike fittings
Leo is the best bike mechanic
Large store, good selection, ample inventory, and friendly workers. The salesperson that helped me was very patient and helpful, and spoke to me about all the options I had available.
Everything
Has many parts in stock but can also get them from another store very quickly.
Offers alternate ways to repairs depending on how you ride. The ask questions before recommending solutions. They don't push for things you don't need or things that could wait into the future.
Repair staff is very good from my experience.
Fast, very good service
I liked everything. Best customer service. Everyone is very kind and ready to help. Also they know what they are doing and to sell you the right and best product. Thank you.
Everything went smooth, don't get me wrong. Came for a mid-level tune up (not the basic, but not the full overhaul, whatever was in between). One thing I *wish* I could have had was more of a discussion about what may be needed during the "intake" process - questions about any minor problems/ailments that have been observed, things to check out, etc. Also would love to have had some feedback on if there were any items that may need replacing soon... It's even an upsell opportunity for you all =)
All that said, will defintely be back...
Good customer service and -considering the current conditions- fair selection of products.
An special word for Frank, who went far and beyond trying to give us what we needed
Extremely knowledgeable staff. Pricey inventory but worth it for the service and 1:1 attention.
I have bought every bike I have ever owned from Helens since I was 5 y old. And I don't live in LA anymore. Enough said.
thank you for changing the tires on my bicycle ....even though you were closed on a Monday....totally appreciate it....
Very knowledgable staff and a great selection of bikes
Great selection of bikes. Excellent sales people.
The guys I spoke to were very friendly and happy to help.
Everything and everyone was great! My son is new to cycling and he felt very good about his experience as well.
Great variety of bikes. Service from Monty Smith was excellent. Thank you.