based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys have all the products I need for road & mountain!!
Sales rep's are very helpful!
The techies at the store are knowledgeable and honest. They tell you what’s really wrong with your bike and fix it quickly and well. I don’t worry about being ripped off. When you’re someone not very knowledgeable about all of the bike ‘s inner workings, it’s an important comfort level.
Ed at the service department was awesome. he assisted me by changing the flat tired on my bike. He was very helpful an kind. I truly appreciate the help. In addition, Cameron also answer a few questions about installing a new bike rake in my vehicle. Great customer service by these two guys.
Everyone was super friendly and helpful. Didn’t hesitate to just spend to support instead of going online and will continue to come back.
Staff are friendly and helpful. Good selection of bikes and accessories.
The service is wonderful! Daniel helped me with choosing baskets and lights for our two bikes. The mechanics installed the basket device and Daniel helped me get my bike back in my car. I would highly recommend anyone to go to Helen's for their biking needs.
Great choices in inventory. Wonderful person service. Kudos to Cameron for his customer service!
Maybe be a little more chill on pricing, play the long game and don’t nickel and dime us? Prices on everything seem very high, including accessories and parts. You guys seem to think everyone in the area is making dentist money, but most of us are not. One time I was looking at gloves that had a Helen’s price tag showing right next to the manufacturer’s, and Helen was $10 over msrp! Another time I was buying brake pads that had the wrong price on them, and instead of just giving me the marked price you insisted on the extra $5 and made me stand there while a new price tag was created. A friend of mine got bad service when his kid’s new bike had a problem you blamed them for, but what would it hurt you to have just given a free repair on a bike you sold, even if it was his fault? The king game…
Super helpful…. You guys rock.
Everyone at Helen’s Cycles are very friendly, efficient and knowledgeable. It is a great place to get anything bike related - and Pickleball related too now!!
Very friendly and professional
Great in stock selection and helpful staff.
Outstanding customer service; both in sales and service departments. Knowledgeable, helpful and a pleasure to deal with!
Best place for bike service. Always friendly and helpful. Best place to buy a bike too!
I’m 60 years old I was born and raised in Santa Monica. Helen’s cycles has been my shop for as long as I can remember, the service department has always been top-notch. I got my first stingray from there and I sure wish I still had it. anyways I highly recommend these guys
I chose for my item to be shipped, but my invoice was labeled “ready for pickup.” I had to call to confirm that the item was in fact going to be shipped, which apparently it was. It has now been 4 days and I’ve yet to receive the item, a shipping confirmation, or a tracking number. I still don’t know if the item is sitting there waiting for me to pick it up (I can’t), if it’s in transit, or if it will never arrive and I should reorder it.
Awesome
Everything
you have the nicest, knowledgeable staff.
Thank you for the smooth service to replace my bike after a accident. i love my new bike .
Very friendly, attentive and knowledgeable personnel . Ready and eager to help.
A nice place buy a bike .
Outstanding service, knowedgeable staff, (most have worked there for years), and great customer service. Mike, (manager), Monty, (sales and tech questions), and everyone in the service department are top notch. I've been going to Helen's for 18 years.
Just bought Trek Marlin 8 and the customer service was good. They made sure the bike was ready to ride. This is the 3rd bike i have bought from Helens Bikes. Recommend to everyone that is looking to buy a bike.
Friendly, efficient and excellent service!!
I have been a customer for over 25 years. Excellent service and honest people.
good choice of products and always excellent service, especially the mechanics.
Staff is friendly, professional and very helpful,
Super knowledgeable. Willing to negotiate on price. Never steer you wrong.
staff is always very helpful and knowledgeable.
Excellent and knowledgeable staff. Oh, did I mention nice and friendly?
Very good customer service