based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Terrific service! I'm back up and peddling in no time.
Service dept was very helpful in working with me to adjust handle bars so my shoulders are more comfortable as I ride.
Prompt service! Jeff was of great assistance. Thank you
Helens Manhattan Beach has the best workforce ever you have Edgar as head mechanic who is just fantastic Daniel is the manager and all the other employees go Above and beyond any other shop that I go to I was recommend Helens Manhattan Beach
Excellent products and selection and great service.
Service
Solid work. Good shop.
Friendly staff and very smooth service.
Very attentive and thorough.
Friendly and knowledgeable staff. Had my son's bike ready for me to pick up when I arrived and even installed the bottle cage for me.
Wilbur was extremely helpful in helping me with my bike. I really appreciate his help and expertise!
Great support on the warranty work
Frank was extremely helpful.
Terrific mechanics, and a commitment to riding bicycles. Also, my name is First name removed so I like your merch!
Needed new brake pads. Got em. Real easy. The gentleman offered to put them on for them but I thought I'd take a shot at it on my own. Very affordable and easy.
Great guys - great selection - great experience!
Very approachable and knowledgeable staff. Great inventory of bikes and gear. Repairs and tune ups completed in a timely manner. Highly recommend.
I dont live anywhere near you and how did you get my email
I love Helen’s. The staff always helpful and very genuine with any of their advice and recommendations. Always willing to answer questions..even my dumb questions :). The quality of their service is great too. I’ve had 4 different bikes serviced here for various reasons. This will always be my go-to spot.
Big thanks to everyone here!
The staff was very helpful and prompt especially Mr. Scott. He made sure everything was kept ready as my wife was in LA for work and she picked the bike for me.
Would be nice if you could keep more accessories for the brands you have. Like I wanted Trek bottles, Trek light remote etc. But overall a super experience I have had and will definitely recommend you guys! Now you can send me a Trek jersey for my kind words ha ha just kidding! 😅
Thanks again for a great experience!
Sameer Kulkarni
Mumbai, India.
To be specific my name is Name removed and my mother and I traveled together along with my nephew 4 hours from Merced, CA to pick up our bikes. This being our first time it was a great unforgettable first impression! We were helped by one of the bosses named Josh who gave us excellent customer service! Great conversation and helpful tips, as well as welcoming energy. I cant say enough how awesome Josh was while he helped my mother and I. If I could give 11 on a scale of 1 out of 10 I would. The service was off the charts! And I'll be back in future for sure. Thank you!! Five Stars!!
i have been shopping @ i martin for over 20 years. I always get great customer service which is why i keep coming back.
Jay Wolfe at Helen’s went the extra mile to secure a bike that was not even in his inventory.
I live on Maui and was treated like a long standing customer that lived next door. Truly the best customer service I’ve ever experienced in my 72 years. Maybe one day they will expand and open up in Hawaii.
Mahalo and Aloha
James Williams
Always loved your store, been coming for years!
Friendly, highly knowledgable people offering quality products and service.
My bike was ready on the time that they stated, and the price was fair.
Good selection. Salesman was very helpful
Great service!
Always great customer service and repairs are done correctly and quickly. With the option of Nate Loyal, one can get a bike fit on the same level as professional riders.
Professor Erick a pro. Dogma F building in 2 hours. and it was spectacular