based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love Helen’s, great friendly service with tons of knowledge. Bought my last two bikes there.
Wilber was super helpful and made sure my bike was tuned up to perfection
Great service, experienced mechanics - great products & bikes!
great and knowledgeable staff!
Tune-ups are waaay too expensive.
Well, I had to call to find out my bike was ready. During the call I was told that my pedals were recalled. Upon picking up my bike the old pedals were gone and I had to purchase a new set. Shouldn't a recall mean that new pedals would be put on at no charge for the pedals and labor? I was given a 15% discount. The Electric Trek I brought in for repair was purchased by myself at a Police auction, that shouldn't have made a difference on the recall. I've been bringing bikes for repair to Helen's since 1996. Not my best experience.
i like your service!
very helpful
Always excellent
Everything! Edgar the mechanic was very nice with us. He installed the ringchain I wanted 👍 good service at this location.
Very friendly and always helpful
Wilber! That guy can fix anything. Total pro.
Excellent service, and prices and my bike buying experience was amazing. Highly recommend them.
Max was very helpful in his suggestions and sharing his knowledge with me .
Good products and service.
Great service, great mechanics
Cameron was attentive, helpful, and understanding. The staff were amazing and friendly.
Service crew there is knowledgeable, friendly and incredibly helpful!
Very helpful and knowledgeable. I appreciate the time they spent with us fitting our son for his first Trek bike. They have everything that you need.
Compared to othe similar retailers the services and pricing was the best in the area.
Friendly and knowledgeable staff. Very understanding and not pushing sales.
Fast and great service here, everyone is always in a good mood!
Thank you 🙏 Mike Appreciate for your help, Stay safe
Friendly fast and pro!
Knowledgeable, intelligent and friendly crew.
Always a pleasure to visit and learn.
Mad selection of bikes, gear and clothing.
Happy customer here since 1994, and I confidently refer all my clients, family and friends.
Billy Parks
Rodeo Realty
Best bike store in LA: friendly, knowledgeable staff & outstanding mechanics.
Told me that you'd have a part in stock in 2 weeks. Took more than 6 weeks before I canceled.
helpful service people and good knowledge of mountain biking. Good product inventory.
I love the friendly, knowledgeable staff. Service is unparalleled and I love having a local bike shop that I know and trust. Fast repairs, too!
Keep up the great work. You make a great team.
Your service team was exceptional; wouldn’t go anywhere elsewhere!