based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I ordered a gift card online for my friend.
It arrived very quickly in the mail.
It also included a cardboard sleeve for the card and an envelope!
Thank you for offering the girt card ordering online - super easy and helpful!
I have always had a good experience with the service department and trust the employees with making sure that my bike is ready for the next ride.
Daniel is fantastic. Always has time to take great care of the customer.
Super helpful staff! And nice
Very helpful customer service
Explain the various aspects of the bike. Don’t gloss over the finer points.
Don’t rush a customer to make your commission.
Inspect the bike before you let a customer ride off. The chain of my bike came off the *first* day because the shop didn’t adequately inspect it.
Don’t make things up to cover for inadequate work. The chain didn’t come off because “bikes take time to break in.” It came off because they didn’t take the time to ensure quality.
-Name removed
I just don't like Amazon
Knowledgeable, friendly service.
Leo is THE BEST in Service. He makes me feel so well cared for. Everyone in the store is so warm and helpful. And I love that I can get almost any accessory I’m looking for right at the store, which feeds my instant gratification needs. Thank you for being in this world I Martin Bicycles.
Went to repair my bike’s flat tire. All my concerns were listened to and addressed. Fantastic knowledgeable staff.
Great same day service!
Great service! Welcoming, Warm, and knowledgeable. 100% recommend this shop for all your bike needs!
Trek products and Seth are great!
Really helpful team and great selection!
Friendly knowledgeable service people and great inventory. (Thank u Ernesto!)
Earnesto was amazing. He double checked inventory to make sure the bike was exactly as expected. He added a kick stand when I picked it up and he did all this with such a great attitude. He is a true asset to company.
Seth is the reason I come to Helen’s. Always value additive.
Quality products and services.
Customers service is great and staff know a lot about bikes. I have bought a bike and many components and apparel there before and their service dept is also very friendly and knowledgeable. Sometimes I go on just to ask their recommendation or question and there is no pressure to buy anything, they just like to help customers and talk shop too.
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Best pro bike shop and mechanics thanks Ernesto for your good attention and costumer service I recommend I.Martin Bicycles
attentive service
Super friendly service. Professionally done bike tune up. I would go back on a regular basis to have my bike worked on.
Excellent shop for high end builds, flawless service and work.
Frank was fantastic as a salesperson. He was patient with my many questions and answered them all.
Great staff and service department.
Personable, professional, non-pushy service. Went in not expecting to buy that day and within 15 minutes I'd made the decision that I was in good hands and was confident to move forward right away. Thanks for a seamless experience.
Jay has the best bike shops in the whole wide world. Thank you again for the discount : )
Great customer service with the best bike mechanics in the city to boot!
I. Martin been the GOAT since I was a little kid