based on 1627 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've been here a few times and the service is EXCELLENT!! I don't know a lot about bikes or gear, but I've always been impressed with the help and patience I've gotten in your store. Thank you
You know your product
*Daniel's* friendly customer support. Didn't feel rushed there.
I like the courtesy of the staff and for the most part the selection is great. Could use larger bib and jersey sizes for bigger riders
The entire experience of getting my bicycle repaired was fantastic. The staff was friendly, efficient, and even was able to do same-day repairs. No lines, no delays, no wait time. The repairs were outstanding. I highly recommend I. Martin.
Great service all
Around!
Great Service . Great staff. Thanks again.
Quick and easy. Staff was nice and helpful!
Great service
Customer service
everything was perfect. period. end of story. wouldn't ever go anywhere else.
I love this bike store. I have purchased a Pinarello for myself and now a Trek Domane for my wife. Wouldn't go anywhere else!
Great staff. Good knowledge and lots of motivation from everyone. Friendly and nice to see a little more diversity. The staff is better than they were 10-15 years ago.
Great selection and service
Scott was hugely helpful and went out of his way to make our purchase from afar easy. Thank you
Great customer service and good product selection.
great customer service!
Great staff who are friendly and knowledgable
The service department staff members and the front counter folks were all professional and helpful as my Trek Verve was in for repair. Gracias por ayudarme.
Service, Wilbur is the best. No value equates goodwill for Helens...
The proximity of the store is very helpful. Whenever I need to buy something or ask for an advice, have a problem with my bike, Daniel, the owner or any of the employees are always ready to help me. I truly appreciate them all. I would definitely chose another store if I didn't feel welcome in the shop! I highly recommend "Helen's cycles".
Helen's has excellent products and service and I always feel that my needs are met.
Frank was great to work with and the whole process went smoothly and professionally.
Edgar is great. Well equipped. Slightly expensive, but convenient.
Timely efficient and professional
Fast, reliable sales and service.
Kindness.
Friendly.
The service was exceptional. Cameron (I believe his name was) helped me from start to finish, making everything clear and inclusive as we chose the best tires/other products for mine and my partner's bike. I also appreciate the local and personal feel of the shop.
Always great service
The person that took care of me was very friendly and helpful!
Service is always helpful and consistent. The staff is great and friendly. I unfortunately have had several flat tires on my mountain bike, but the staff always gets me fixed up and ready to ride. Great customer service.