based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff were knowledgeable and friendly, they managed my order timely, gave me great advise and put me and my bike back on the road.
Yes
perfect, fast -- probably best bike service ever
Been buying for 25 years+ mountain to road bike.
From Santa Monica to Tahiti, Jay is the man!
Great services!
Always great service!
Part was in stock and job was finished ahead of schedule
After getting a flat on my bike ride, I walked over a mile to Helen's. They took it in and fixed it right away while I looked at the shoes. Thanks for the fast service.
Very friendly and professional
Always super helpful. I had a puncture and a team member fixed it straight away. Cheers.
Love the staff, have been coming to Helen’s for years.
Adam, Monte, Wilbur, I can keep going, all great people.
When you consistently invest in a passion like cycling, you want to work w people you can trust.
Helen’s is awesome.
Cheers
Tim
Fait price for a solid product
Nicest people, staff, service
I like how big the store is and all the merchandise it has to offer. Mike, Cameron, and Brady they have been very patient with me since I am new to bicycling. Thye have been helpful in setting me up with my bike to equipment I need for my bike rides.
friendliness and the expert knowledge of how to take care of my bike
You take the time to get to know your customer and connect.
everything
They dropped it off at my home. It was very kind as we had an unwell child and couldn’t pick up from the store
Best service for bikes in So Cal. Great staff
Service and professionalism of the staff.
Professional, courteous and engaged staff
Lovely people- the staff were great. But the work done was expensive and the end result if feel like was sub par. (Especially for the aforementioned steep price)
Great staff, friendly, efficient, good products
Service dept was very nice, helpful, proactive and quick.
Friendly. Knowledgeable. Efficient.
When it comes to bike service this is all I ask for and Helen’s delivers every time.
Frank was great! Based on the information I provided he was able to find the perfect bike for me!
Great service
Excellent customer service!
Great work!
Its all in the service! Love the team. They take care of their customers as if they were family. I went to Santa Monica and this was on a closed day (I flatted and didn't have a way to fix my bike on my ride) and they patched me and sold me a 2nd spare tube + garage pump I can rely on for bike use (my old floor pump was worn out, no presta chuck). And the team called me to let me know I left without my pump, sending it to the Manhattan Beach store for me. Quite the Monday. But they made the day better.
great service department!