based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always excellent
Eric did a great job replacing the chain, cassette and derailleur hanger on my road bike. The repairs were completed much sooner than I expected, and the shifting is now super-smooth - - bike rides perfectly! Considering the amount of labor and the new components, I thought the cost was pretty reasonable, and I appreciated his phone calls to discuss the work that needed to be done and to let me know when the bike was ready.
I like that your entire crew lives the bike life and I see them out on the road every day!
Quick great service. Always friendly and helpful.
Your store has a great layout and is very clean. The employees are incredibly helpful and provide great service while helping me to select the appropriate products for my bicycle. I prefer buying products in your store because I trust you pick amazing brands and know that the employees will provide helpful answers to all my questions. Thanks!
I liked the person I worked with he kept it clear and simple. Nick told me what I needed to know. He was the reason I purchased another bike. I am grateful.
Quick response and repair on items
Immediate repair and free installation of the accessories I purchased. In and out in 30 minutes.
people were nice and very helpful.
Always helpful, well stocked, and friendly
Great service and great selection of products. thank you!
The staff is always so friendly and knowledgeable. My favorite bike store. They always take the best care of bikes. Great crew.
Great service and very pleasant and helpful and diligent staff. Cameron was superb and did great follow-up on our ordered item.
Greg was very responsive and moreover patient in responding my many questions. Friendly, articulate and excellent product knowledge.
The Townie Go! Is awesome!
You've always been my go to bike store. Everyone is super helpful and friendly. Thanks for keeping me on the road.
friendly and knowledgeable staff helped me find the right bikes for my daughters.
You are great!
Very knowledgeable. Extremely helpful in setting up the new bike and especially attaching a new bike rack to my car.
Leo is great
The guys are so helpful, nice and great service!
Brady was awesome.
Professionals , personal friendly attitudes by Leo
Your team always makes customers feel so welcome. I especially appreciate Leo and his incredible work in keeping my bike in top condition. All your employees are top-tier! Thank you!
-PM
Amazing service and great variety
Topnotch products and friendly service from the staff.
Over 40 years I've certainly bought more than 10 bikes for myself and my family.
Best thing: service mechanics are terrific. Still are.
Outstanding service, and complete knowledge of the bicycle I purchase.
Good,fast and friendly,professional service.
Service crew rocks.
Ernesto went above and beyond!
I came into the store needing assistance specifically with sizing on a particular bike.
After waiting several minutes and nobody helping or acknowledging me I was ready to leave .
However, Ernesto came out of nowhere and was extremely helpful. His level of professionalism and knowledge was appreciated. He did not try to upsell me, or selll me things that I didn’t need. We went straight to the point and I ended up walking out with a bike. Ernesto deserves all the praise in the world.
Ernesto is the only reason I purchased that bike and the reason I will be coming back in the next few weeks to purchase another bike for my fiancé.
Thank you Ernesto !