based on 1673 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything
Your store Had a great selection of bikes I was looking for. Found and purchased mine same day there. Very courteous and professional staff!
Josh was amazing. Very pleased in my experience at Helen's and plan to recommend and use Helen in all my bike purchases.
The staff was very helpful and knowledgeable. They helped me pick the perfect bike and accessories for my daughter and never tried to upsell me on things I didnt need. Highly recommend.
Ya'll just always take care of me! I always feel welcomed and I trust my bike in all your capable hands. Ya'll are awesome and I trust your expertise.
Large selection of bicycles, very friendly and helpful staff.
Ernesto Castro provided excellent customer service and gave me the information I asked for and needed. He was courteous and a great salesperson. Based on my experience with him I have recommended I.Martin Bicycles to my friends and to anyone who asks where I got my bike from. He's a great guy to have representing your company!
Thank you for having such a great employee and a BIG Thank you to Ernesto!
It's every man for himself there
You guys are just super helpful. Always a pleasure to walk into your shop.
Heard some spoke pinging on my rear wheel the day before I was to fly to Kansas for Unbound Gravel. Wilbur did a great job recognizing that I had a damaged rim and helped me to get a backup setup the same day. Finished and ended up having no mechanicals through 200 miles of rain, sharp rocks, water crossings, and mud.
Great staff
Great. Quick and easy.
I discovered (and unsuccessfully tried to fix) a derailleur misalignment issue when I was cleaning my bike on a Sunday. Id never been to the shop, and when I called Helen’s upon a friend’s recommendation, they said it sounds like a minor issue and to bring it in. After I waited a few minutes, Brooklyn grabbed my bike, quickly diagnosed a stretched cable, and immediately got to replacing it and recommended a chain lube for me to buy when I asked. The service was prompt, courteous, and professional. The shop has a wide selection of tools and accessories, too. I’ll definitely be back!
Quality products and knowledgeable service without attitude
amazing customer services and high quality products
Knowledgeable, honest and generous with the time they gave to me.
I trust I.Martin Bicycles to service my bike - they do a great job!
Very knowledgeable, respectful and helpful employees. If they don't have it on the floor they'll get it for you in a very timely manner.
Better selection of bicycle parts at reasonable prices.
I. MARTIN BICYCLES is the best!
They make my bicycling life in Los Angeles so much better with their smart competent service and warm friendly personnel!
Great customer service from Ernesto! Made the whole process really easy. Imartin is definitely my go to bike shop
Friendly and knowledgeable staff, reasonable, sometimes very quick turnaround will keep me coming back!
The service & sales representative’s at I. Martin Bicycles are amazingly knowledgeable about the products they sell & it’s abundantly clear that they want their customers to be really happy with their purchases & or repairs which;, is why I have purchased my bicycles from here since the 1980’s
Prompt and friendly staff always, however on my last visit I told repair staff I had a flat and asked if he could diagnose. He replaced the tube and handed me a bill. I would have appreciated if I was told about any charges up front.
Fast service, reliable staff.
Great store found everything I needed! Staff was very nice and the best assistance. Awesome! 🤩
I think that bike accessories could be cheaper because it can increase sales by customers know I can spend big $$$ on a bike and come back to buy accessories at a decent price. Keeping a returning customer happy and staying competitive with large departments store who sell bike accessories.
I needed my bike serviced. I took it in and they text me the next day and I went and picked it up. Everyone was very friendly.
Greg and the whole staff at the MB location are great. Friendly and knowledgeable customer service and technical support.
Brooklyn, Cameron, and the entire Team were wonderfully helpful in my preparation for a 70.3 this Spring - my apologies for missing some Team Member names in this long-overdue summary. The courtesy, candor, and commitment shown by each Team Member meant a great deal to me, and exemplified the Helen's spirit of service in sport. Thank You, everyone, and take care for now. Cheers! - Brian (7.3 FX)