based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality is as good as the service
Thanks for everything you do
Seth in MB 🏬
Great products and friendly service!
I brought my bike in to have my rock shox revelation serviced/rebuilt. I was told that there are no parts for it since it is too old. They convinced me to buy a new shock and have them install it at around $430, but I have since found plenty of parts online for my shock.
A rebuild kit goes for around $50, and I imagine the labor would be in the $150 range.
I have bought all my bikes thru Helens and have trusted your shop throughout the years. This was a very big let down.
Keven Last name removed
Phone number removed
Edgar is the best cycling mechanic you have and Greg is really good as well and makes sure if I need something and it is not in stock he gets it ordered for me! They both go above and beyond to help the people that come into Helen's Cycles Manhattan Beach. I have been going to Helen's Cycles Manhattan Beach for almost 25 years and I go out of my way to have Edgar and Greg work on my bikes and buy things as I do not live close by.
Fast and excellent service. Super friendly and knowledgeable staff. They're definitely earning my business.
Leo and Teo are the best!!!!
Sorry I missed you Scott & Amanda!
🚴♂️🚴♂️❤️❤️
Friendly, attentive, and professional service, everyone were helpful in answering all my questions. Would recommend to family and friends. Thank you for your work, appreciate it! :)
josh was amazing. so very helpful.
It was a pleasure doing business with Josh. He was friendly, professional, and very helpful.
And, as always, I look forward to having my new bicycle repaired and maintained by Gilbert.
I give both these Helen's Santa Monica employees a five-star score.
Thank you.
Efficient friendly and helpful
10
I have always received very good bicycle maintenance service.
Great products available, plenty of accessories, and lots of helpful staff.
The staff is so friendly and knowledgeable. The store has great products. And the bike service is the best
Eric, Freddy and Wilbur are the best.
Dependable, efficient service.
you guys rock
First of all Daniel is so helpful and patient. You have a good selection of bikes to compare and test ride. I highly recommend your service and products.
I received very inconsistent information about your willingness to service my bike - I called twice, confirmed the specs/components, brought it in, was told you wouldn't work on it, then I asked why someone would tell me to bring it in, then it was okay, and honestly, after the whole experience I still don't understand if I should try in the future if I have any other maintenance issues.
Friendly and helpful staff
Knowledgeable. Friendly. Quick. Awesome products.
Wilber in service is always great.
Excellent staff
All regards
Great service
keep the store open during lunch!!!!!
iMartin on Beverly replaced my bent wheel. Also, unnecessarily replace tube. A friend has had to come back 3 times for flats on replaced tubes. I had to replace the tube a week after it was unnecessarily replaced. The installation cause the valve to blow.
Friendly service, knowledgeable staff, and a great selection of bikes and gear!
Thanks for calling before doing work. Your team recommended extra work that I didn't need (new tires and tubes), but calling first helped me head that off. But the work they did eventually did do seemed fine.