What our customers think of us!

Prompt and professional (and pleasant) service!

Friendly knowledgeable staff.

Consistently poor stock in almost all categories of retail.

The Staff at Helen's was so helpful and knowledgeable that I had every question answered and they were super helpful!

Great service

Best bike store in Los Angeles County!! I travel 35 miles from Glendale to go to Helen's in Santa Monica because of the amazing service and products they offer. Jay, the owner is wonderful and has an awesome crew working for him! Wilbur, Eric, Michael, and Adam to just name a few are always willing to assist, have a deep knowledge of all bikes and if they don't know something, they will follow through to get an answer for you. Been going to Helen's since 2002 and won't go anywhere else now. As a Triathlon Coach, bikes are an important part of my business. I send all my clients to Helen's because I know they will be well taken care of.

Mary Kane

Easy to do business with and delivered tuned and cleaned bikes back to me on schedule.

Great same-day service done fast! Plus they had all the parts I needed in stock.

I went to Helen’s for help re-assembling my e-bike after I had some issues fixing a flat tire. They gave me a super fair price compared to one of their nearby competitors and had it ready for me the next day. I had also noticed some rubbing noise coming intermittently from my disk brakes so I asked if they could adjust them. They kindly advised that if the rubbing isn’t constant (it isn’t) that adjustment won’t likely help as it is common in hydraulic disc brakes and is caused by the disc flexing as it heats up and cools down. They could have easily taken my money to do the adjustment but they were very upfront and didn’t. I really appreciate their customer service and they have definitely become my go to shop.

Easy to use website for ordering parts. Helpful staff at shop when I called to discuss the parts that I needed.

Great spot! Super easy to order online and pick up in store. Staff was very friendly and helpful!

Your service is
Excellent I would gladly recommend it.

Everyone was very helpful and knowledgeable.

The service department is the best around for taking proper care of my bicycle. It is the only place I will take my bike for service and I have to drive 20 miles to bring it in. The knowledgeable staff also makes it the only store I will purchase my bikes.

Mechanic crew are awsome !!!!!!

Prompt service, up front, friendly and knowledgeable. It’s no surprise they’ve been in business so long.

The job was well done!

Your service team was exceptional; wouldn’t go anywhere elsewhere!

Love Helen’s, great friendly service with tons of knowledge. Bought my last two bikes there.

Wilber was super helpful and made sure my bike was tuned up to perfection

Great service, experienced mechanics - great products & bikes!

great and knowledgeable staff!

Tune-ups are waaay too expensive.

Well, I had to call to find out my bike was ready. During the call I was told that my pedals were recalled. Upon picking up my bike the old pedals were gone and I had to purchase a new set. Shouldn't a recall mean that new pedals would be put on at no charge for the pedals and labor? I was given a 15% discount. The Electric Trek I brought in for repair was purchased by myself at a Police auction, that shouldn't have made a difference on the recall. I've been bringing bikes for repair to Helen's since 1996. Not my best experience.

i like your service!

very helpful

Always excellent

Everything! Edgar the mechanic was very nice with us. He installed the ringchain I wanted 👍 good service at this location.

Very friendly and always helpful

Wilber! That guy can fix anything. Total pro.