based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very fast turn around!
The person that helped me was very pleasant and went out of his way to assist me. Really appreciated that.
I brought my 3 kids to Helen's to get them all new bikes. We arrived and started looking at the available bikes. The sale associate wasn't very knowledgeable about the different options. I did a bit of research myself online and made some decisions on which bikes to buy for my kids. Everyone we excited about getting their new bike. However, despite being the same bike as the others (only a different color), one of the bikes we decided on was nearly double the price of the other bikes. When I inquired why, they responded by saying it's a different model number. The bike center was nearing their lunch break thus we left the bike shop without purchasing the bikes and the kids were obviously disappointed. When I did some further research online, I found the exact bike on the cannondale website for a much lower price. I called Helen's MB and inquired why their price for the same bike was twice as expensive as the website, the put me on a long hold and came back to report that they had mismarked the item and the online price was the correct price. I then drove back to the center to buy 3 bikes and 3 bike bells without any apologies and without any discounts or complimentary accessories. As you can imagine, if my kids were not extremely disappointment and sad that they were not getting the promised bikes, I would have purchased elsewhere online and have it shipped to my house.
friendly and helpful
Great customer service!
Very helpful sales and service people
Good customer service.
Quick, friendly service and reasonable prices. I appreciate that the mechanic tightened my chain as a courtesy.
Great product and awesome service.
Very helpful, kind and patient staff. Thank you!
Energetic staff and affordable prices. Thank you.
The service was fast.
I appreciate the layout of the store. I always appreciate the friendly staff that great me by name with every visit. Seth, David and Greg are always close by to answer my questions when I have concerns. I will gladly stay a Helen’s customer along with my cycling club! 😃
Daniel and Edgar are awesome. Always take care of my needs. 👍🏼
Seth was excellent!!
You guys took care of my bike so well. And provided great customer service throughout. Wilbur in the shop is the man!
Fast and thorough service
Brooklyn was very helpful and took his time with me talking about the options I had in upgrading and servicing my mnt bike. I appreciate that.
Cameron was super helpful and answered all of my questions. He gave me different options, and was very responsive. And when the shoes weren’t in stock, he quickly got them from another one of your stores. I just had a really good experience.
Always good service. Easy to deal with. Just have to be patient.
Fast, easy and reasonable!
Service did maintenance and new chain on my bike within an hour. Really nice thanks
Eric Rodas is the #1 Mechanic in the area!...As a bike racer, when EVERYTHING works perfectly, you put yourself in a better place to win. So, i trust Eric with all my bikes!
Helpful and friendly - they had what I needed
Your bicycle technicians know their stuff, and are quite efficient.
Your store has everything I could need for a bike, and even some stuff I didn’t know I could use.
Thank you!
Service is always great!
Great selection with knowledgeable staff
This was my first time at this Helen's location. The staff was super responsive, very fast, extremely helpful, and friendly. I bought my bike from you guys about 6 years ago, and then moved away. I've had it serviced all over the country, and I am so happy to be back in LA. You guys are hands down the best.
This place was amazing. Everyone was helpful and supportive. I got a great bike and helmet and have ridden twice since buy my bike two days ago.
They put on my lock mount, taught me how to lock my bike to prevent stealing, helped me load it into my car and showed me how to remove the front tire. Basically, everything I needed to know about getting a bike and using it in LA.
I love this place.
great customer service