based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
Selection
Great products, great staff, great work ethic and reasonable prices.
Frank and all the service guys are very nice and helpful.
We love our Trek’s
Knowledge and service.
The products and the service
Excellent team
the repairs were done quickly which is great.
after replacing the chain, the cassette and the derailer, our tandem works better than it did, but the person who did the repairs did not take the time to assure that all gears are working well. several slip out. we need to bring the bike back for adjustments and i am sorry that you didnt do this completely the first time
Great service for me and my daughter helping her get her first bike
Nice people and I took care of my repair
Leo deeply understands customer service. This is a very good bike shop with a wonderful repair department. They do what they say and have always followed through. Reasonably priced too.
Josh was wondeful! Very knowledgeable, helpful and patient! He fitted me with a nine that meets my needs and lifestyle and made sure it was ride-ready when I left.
In addition, he offered sage advice about seating, height, sizing, etc.
Very happy with my new wheels!
Friendly service. Had small road bike In stock
Friendly and helpful staff. Variety of bikes and accessories.
Great selection of bikes and helmets and the most helpful staff ever!!
Good selection. Knowledgeable staff.
Great work and quick! Thanks again
Pricing on the service was OK but prices across the store were quite stiff.
Great job on my tune-up. Friendly service, good products. Ernesto was very helpful.
Everyone is helpful and knowledgeable. A special shout out to Eric who is not only a gentleman, but quick and thorough. Great guy.
Very helpful and friendly staff. My favorite bike shop in LA for sure.
Wonderful people!!!
Great service and knowledge of products.
After quoting a price for service the customer should be contacted if the charges are going to be increased, and thus exceed the original quote. In my opinion it is the best way to manage the customer's expectations with respect to charges for service.
Bought 2 of a particular product only to later discover they were not the same...returned the incorrect one and presently waiting for the correct one to come into stock.
That was one thing.....the other thing was the return/order process seemed to be unnecessarily complicated.
I'll still continue shopping at Helens but since you asked, I'm telling you....!!
Thanks
Very friendly and knowledgeable.
Josh was wonderful, helpful, knowledgeable and an overall great guy!
What a fantastic bike shop!!! I arrived when the shop was re-opening after 1/2 hour lunch. An employee welcomed me in, even though there were a couple of folks milling and waiting to enter. I was immediately assisted by another employee, but had come to see Monty. Monty connected right after that and took it from there. I explained a little about my shopping journey, I was interested in an eBike. He began to bring out a selection of bikes for me to try to fit my needs. The store is situated on a street with a cul de sac, which is key. You can test the bikes very safely on the cul de sac, and even hit the bike path on Broadway if you wish. This allowed me to safely and robustly test the bikes I was interested in. (This is in contrast to some other bike shops, it is very hard to know if you like a bike if you cannot safely test it.) Monty was an expert at the bikes and knew intuitively which ones to offer. I felt like I had a solid selection to try and I knew what I wanted by the time I had tested about five bikes. Monty was kind and patient. I never felt rushed, even though the shop was very busy (again, in contrast to other bike shops I had visited). There was no pressure to purchase a bike or any paraphernalia for the bike. I left with my dream bike and my first ride near home the next day was fantastic!!! I love my bike! Helen’s is THE BEST! I would highly recommend to anyone, and have already done so to friends.
Generally service is great!! Have had a couple interactions that were not pleasant - an overall superior attitude (my opinion) when trying to ask questions.
You fix a flat tire your charger more then what is supposed to and when you get home we find out the back brake was not working.