based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality products and knowledgeable service without attitude
amazing customer services and high quality products
Knowledgeable, honest and generous with the time they gave to me.
I trust I.Martin Bicycles to service my bike - they do a great job!
Very knowledgeable, respectful and helpful employees. If they don't have it on the floor they'll get it for you in a very timely manner.
Better selection of bicycle parts at reasonable prices.
I. MARTIN BICYCLES is the best!
They make my bicycling life in Los Angeles so much better with their smart competent service and warm friendly personnel!
Great customer service from Ernesto! Made the whole process really easy. Imartin is definitely my go to bike shop
Friendly and knowledgeable staff, reasonable, sometimes very quick turnaround will keep me coming back!
The service & sales representative’s at I. Martin Bicycles are amazingly knowledgeable about the products they sell & it’s abundantly clear that they want their customers to be really happy with their purchases & or repairs which;, is why I have purchased my bicycles from here since the 1980’s
Prompt and friendly staff always, however on my last visit I told repair staff I had a flat and asked if he could diagnose. He replaced the tube and handed me a bill. I would have appreciated if I was told about any charges up front.
Fast service, reliable staff.
Great store found everything I needed! Staff was very nice and the best assistance. Awesome! 🤩
I think that bike accessories could be cheaper because it can increase sales by customers know I can spend big $$$ on a bike and come back to buy accessories at a decent price. Keeping a returning customer happy and staying competitive with large departments store who sell bike accessories.
I needed my bike serviced. I took it in and they text me the next day and I went and picked it up. Everyone was very friendly.
Greg and the whole staff at the MB location are great. Friendly and knowledgeable customer service and technical support.
Free coffee and donuts and massages
Kidding. I’m a tough customer
Your service dept totally restored my faith in small business
Willing to repair quickly when I had an issue with initial service
Will return
Thx
First name removed fh
Nice, friendly staff. Informative about the products without being a pushy sales person. Lots of stock.
Knowledgeable staff
Service, parts, accessories, apparel
Spent $540 for tune up & clean, brake bleed, and go tubeless (provided sealant) for two bikes. Bikes came back not very clean considering it was $60 per bike, grease overflow on the front axle of one bike, and one brake dragging the rotor.
Most items needed are in stock
Super fast service for a flat tire. Much appreciated!
The entire team was warm, welcoming and incredibly informative. I never felt pressure to purchase, but informed to make the correct purchase for me. I would recommend to any friend!
Prompt kind service
Responsive. Great service.
Edgar, the mechanic, was able to help me with my rear derailleur when I was in a pinch. I didn’t have an appointment and had a 75 mile training ride the following morning. Edgar took the time out of his busy schedule to get my bike running properly and did it with a great attitude and a smile. Wonderful customer service!
Inventory, and knowledgeable staff
When I spoke to one of the managers, I was telling him I had issues with replacing a cassette to a new wheel set I purchased. Apparently the hub on the new wheels were different than the ones I bought. One was designed for a hybrid between shimano and campy, the other was strictly shimano. In any case I couldn’t figure out why the lock ring couldn’t fit so I asked him about it and/or what tool should I use. His response was that’s impossible, all free hubs are the same size. and the other was due to an unusual size. When I told him that this was not the case, he became defensive and argumentative. I told him I was simply asking a question and he said it looks like you’re “just wound up and that maybe you should go to a Starbucks while we work on you’re wheel set”. I said, no I’ll just wait. I’ve been coming here for years and even bought a bike here, but this last experience was completely negative and confrontational. Wilburb, one of the mechanics was very patient and explained the issues which was just a simple swap of the lock ring for a shimano lock ring. I told him I just wanted to know what the issue was and he was very helpful. But the manager, not really sure what his title is, was completely rude and disrespectful. I like the shop over all but I’m not going back there is people are just going to argue with customers. Completely unprofessional.
I discovered (and unsuccessfully tried to fix) a derailleur misalignment issue when I was cleaning my bike on a Sunday. Id never been to the shop, and when I called Helen’s upon a friend’s recommendation, they said it sounds like a minor issue and to bring it in. After I waited a few minutes, Brooklyn grabbed my bike, quickly diagnosed a stretched cable, and immediately got to replacing it and recommended a chain lube for me to buy when I asked. The service was prompt, courteous, and professional. The shop has a wide selection of tools and accessories, too. I’ll definitely be back!