based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mario was amazing. Took time to assist me in purchasing a new Trek Domane. He was very professional and courteous. It was a great experience. I already recommended a colleague to stop by and purchase his new bike.
Cameron was great at providing detail about Trek FX sport models while I decided which one to purchase. Monty had assisted the day prior to making purchase. The Trek bicycle and accessories so far meet or exceed expectations. The continuing service of tune ups etc is a big plus for when it comes time for those requirements as well.
Incredible service. Quick and easy to purchase a bike and very helpful staff. This will be my bike shop in LA forever!
Ample selection and great service
Great service. Quick turn around.
Very prompt service, very efficient and a job well done.
Mike and Gilbert were extremely charming and could not have been more helpful.
Exceptional service every time I go. Amazingly patient but extremely well versed about their bikes . Understand easily. Recommend a new bike that’s all aluminum half the weight. Will get for x mass.
The best bike store in LA. Staff are clearly cyclists and they always make me feel welcome.
The people and the products.
Thank you Cameron and Jay for making the experience so fun.
Your service is top notch. Sales people alway there to help.
Everyone initially when I bought my bike was so nice to include Mario as well as most other staff that I came in contact with were very nice. The main service guy was a little brusque at times… may need to re read the customer service brochure again which brought my grade down a point but may have had a bad day. Will give them another try.
Great customer service!
Thoughtful and kind employees
Friendly, knowledgeable repair services.
Service 10,
Brady was na excellent salesman helping pick the perfect bike for my daughter.
I also had a tire repaired in service dept while I was shopping and it was done by the time I was ready to leave.
I like that you have competent people who know how to fix bikes and a good selection.
Brady Dehayes did a great job in showing and selling us two e mountain bikes. Also, I like Helens because it carries a lot of inventory, which is a big selling point in coming to visit your shop from Ventura.
I have a trek marlin 8. I’ve only got it serviced by you guys and have had nothing but problems with it. Today my chain snapped, again, and I flipped over the handlebars and got pretty banged up. You guys just fixed the chain. I brought it on early this afternoon. I’m not even sure why. If whoever is reading this can upgrade the to the next step up rear derailleur! And crankset and just see if the brakes and rims are damaged. The cost isn’t an issue.
Thanks,
Name removed.
Blue and black Trek Marlin 8
Friendly service.
Erick Rodas is the best. Professional, extremely knowledgeable and very skilled on all mechanical issues.
Personal attention and product recommendation
I walked into Helen’s not knowing much about bikes, other than I wanted one for my commute. Everyone was incredibly helpful and walked me through different types of bikes that might work for my commute. Brady was especially patient as I continually returned with questions before finally pulling the trigger. I love my bike and Helen’s, my local bike shop!
Daniel and Greg both are excellent bike mechanics, service was excellent. I recommend to anyone asking for a good shop.
Bike was not ready when promised
Great expertise here in Santa Monica !
Fantastic personal attention and very efficient team. I was looked after very well by Monty and Jay.
Great customer service and speedy mechanics! I'd definitely take my bike back.
Quick, friendly service to get a bike wheel part replaced. I expected to leave the bike overnight but one of the technicians fixed it within five minutes at a very affordable cost. I bought one bike here and this is my go-to place to get service on either of my bikes. I recommend the shop to everyone.
Everyone at Helen's is always pleasant and helpful. It's wonderful to know that your store is there! Don't know what genuine bike riders like me would do without you. Thanks, I know I can count on you to fix my bike, and for a reasonable price. :-)