based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Winston is incredibly knowledgable and helpful. So glad he was there to help our family choose the right bike for our needs. Also, the store has a great selection of bikes, helmets and other accessories.
Friendly staff and good selection
Erik is an incredible mechanic and the service overall is great. Personable local bike shop with good peeps and a descent range.
Good service (not cheap though). However, twice I was told that my bicycle would be ready at a certain date, but it was not. The first time I came to the shop, as I was told to when I deposited my bike. In the end it took 10 days, apparently also because brake pads had to be ordered. So better communication would have been appreciated.
Service department is amazing.
The best service and mechanics.
The mechanics are super helpful. Would be nicer if there were more social events, group rides of various levels, classes (e.g. how to clean your bike without contaminating your disc brakes, how to check and change tire sealant, how to change your bike chain, how to fix a flat),
I was in the store to buy shoes and pedals for my road bike and couldn't get a sales person. Actually, based on this one experience, the score would be much lower, plus you missed the opportunity for a sale.
Disappointed that it takes 1.5 weeks for bike tune up
Top notch products, excellent, prompt, follow through and great service.
Fantastic service department! Tuned-up my road bike on time and answered all of my questions! They even gave me some free mechanical advice to help me ship my bike across the country. Super helpful! Super fantastic service department!
Excellent service
Leo always gives great service and shows me what he is doing, which I truly appreciate as I aspire to be able to do more for my bike on my own.
Amanda is always a great source of knowledge on bikes and nutrition.
You guys have worked double time and more since Covid. Thank you!!
Scheduled replacement of wheelchair tire. In at 10 am when store opened. Request took, request completed 1pm and received call wheel was in place and ready. Picked up wheelchair around 1:30pm, and back in home. Great job. Pleasant staff. Quick and complete service.
The I Martin service on my bike was performed well, and quickly!
Staff was very helpful
Great selection of bikes, friendly knowledgeable people, excellent service department. . .
Erick Rodas is very responsive and good at his craft!
Customer srv is always great, would like see a larger selection of bike shorts and jerseys.
repairs done well and in timely fashion...
I am a new customer and this was my first time bringing my road bike in for service.
I am disappointed in my all around experience. From service, to sales, to check out:
Service: I felt like I was a hassle to deal with and my questions were silly. I didn’t feel welcomed or engaged with - it would have been great if someone would have engaged with me the service included in $160 tune up. Im new to cycling and could really benefit from some friendly feedback.
Sales: I inquired about new shoes and was met with a lot of sass from the sales person. When asked which shoes were most popular for triathletes the response I received was “oh your doing triathalons, we’ll you’re not going to win so it doesn’t matter which shoe you get.” This was not only discouraging but off putting.
Check out: the women whom checked me out after my services were complete was very short and slightly hostile when I asked her what was included in the price. Her response was “a tune up” to which I replied I was aware of and wondered if I could get a breakdown of the service. She seemed extremely annoyed and ripped my credit card receipt off the terminal with force and just asked for my signature “basically they took apart your bike and put it back together.”
All in all I left the bike shop very unsatisfied with the customer service I received. As a new client and potentially one who would have spent money in your store on gear and future bike assistance, I can’t say I’d return.
My cannondale is covered in oil drippings all over its black surface and some of my gears seem off track. I’d like to have it remedied but may go elsewhere for more friendly service.
I hope this helps. I’m bummed
Great service
Not much. Little bit pricey and what I wanted wasn't in stock but I'll keep coming back. All in all this is a great store.
Knowledgeable service. Thank you!
You have everything I need, and it’s always top-of-the-line quality product.
We have been coming for years, and always great, quick, and friendly service.
Reliable. Good quality. Love the mechanics
I had a bike boxed and shipped and I felt I got excellent service.
Always congenial, providing top notch customer care and bicycle repairs, you've been my go to place for years. Thanks for always being there!