based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
you have the nicest, knowledgeable staff.
Thank you for the smooth service to replace my bike after a accident. i love my new bike .
Very friendly, attentive and knowledgeable personnel . Ready and eager to help.
A nice place buy a bike .
Outstanding service, knowedgeable staff, (most have worked there for years), and great customer service. Mike, (manager), Monty, (sales and tech questions), and everyone in the service department are top notch. I've been going to Helen's for 18 years.
Just bought Trek Marlin 8 and the customer service was good. They made sure the bike was ready to ride. This is the 3rd bike i have bought from Helens Bikes. Recommend to everyone that is looking to buy a bike.
Friendly, efficient and excellent service!!
I have been a customer for over 25 years. Excellent service and honest people.
good choice of products and always excellent service, especially the mechanics.
Staff is friendly, professional and very helpful,
Super knowledgeable. Willing to negotiate on price. Never steer you wrong.
staff is always very helpful and knowledgeable.
Excellent and knowledgeable staff. Oh, did I mention nice and friendly?
This is the second Trek bike I have bought from Helens. The salesman was not pushy. He gave me several options , price, components, brands, and also explained all the features of each bike.
Also, over the past 25 years I usually bring my bike to Helens for any repairs I need. I am happy with all aspects of their customer service.
Everything. You all are awesome!!!
Everyone in the store is knowledgeable and helpful. The mechanics are great and easy to work with. Love the store, love the team.
nice and professional people
The bike is excellent quality and the service personnel are very helpful and friendly.
You’re close by and have most of the products I want/need.
Friendly, knowledgeable staff.
I love how knowledgeable the staff are and helpful they try to be (especially for a neophyte like me).
You had everything in stock we needed and the customer service was amazing
Great work. I can alwys rely on Helen's mechanics.
Jay is the best
Best service best products and check out the new pickle section!
Staff is exceptional
Brought my daughter’s 3-speed bike in for a tuneup so that I could give it to my niece. Helen’s made the bike look and ride like new. It was completed when promised and they helped me load it in my car.
Amazing store! Amazing service! Cameron helped me and was a total ROCKSTAR! I am an instant fan!!!
Everyone was super nice, service was prompt, and my bike rides like a champ since they did my tune up.
Reasonable prices, friendly staff and great service!!
Was in for a tune-up service on my road bike. Employee was informative on services and prices offered, courteous and gave a precise time line. Couldn’t ask for more. Bike was done the same day and is running great.
36P
I got my flat tire fixed in no time. Go back on my ride.
Awesome