based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great products, staff and service
Jay was very helpful.
Ian provided great service for my bike purchase!
Great staff and great service!
Daniel and the repair guys are always on top of things, have a great attitude, and get the job done!
Amazing service. Good prices. Staff carefully listen to your problems and are very helpful
Customer services was great! I went to the Santa Monica Store and the shoes I was looking were not in the store but the person assisting me called the Manhattan store and had the shoes on hold for me. At Manhattan store shoe were waiting for me...
We’ve always purchased our bikes from you, and had them repaired with necessary. Always happy with the great service!
Good quality and styles
Gil the mechanic. He's excellent. Adjusted my gears and brakes. Fixed the issues. Listens and understands what were the problems my hybrid bike was having...
Expert service. Mario was very attentive, knowledgable and helpful with the entire process.
Everyone who works there seems to like being there. They also seem to like the customers.
Top quality products, friendly and knowledgable staff, parking.
high quality, reliable, location
The service crew at Helen's is top notch.
The entire team in Manhattan Beach led by Daniel ... THE BEST PLACE to go for your cycling needs...
👍👍👍
Most often with a good inventory of options
New kid Declan was a big help . It’s our fourth bike bought from Helen’s …
Helpful staff! The turn around time was sooner than expected.
Excellent service and bikes!! I’ve been with them for over 10 years!
Great!
Great selection in stock. Friendly staff.
Service department is the best
Cameron takes good care of me all the time
Knowledgeable and helpful staff.
Thank you for changing out the tires on my wheelchair. Very professional, kind and helpful service!
Great neighborhood business!
I ordered the Zipp 10 speed conversion kit for Campagnolo. The kit is supposed to contain 2 washers, a cap, a dust cover, and the hub. The kit came with everything but the washers. Per Zipp's instructions, you cannot use the hub without the 2 washers without risking seizure. Also, I was charged $45 for shipping through bike flights for a very small package. This is ridiculous when USPS, UPS, or FedEx are much cheaper options.
Jay Wolff,and the entire team over at Helen's could not be more helpful. Full customer satisfaction is the culture over at Helen's. I highly recommend this trusted bike shop that has been serving Los Angeles's bike needs since 1936!!!!