based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that someone actually helped me. At other bike shops when browsing no one is helpful. So thank you!
Came in with a flat tire, they changed the tube while I waited, very helpful!
Gil the mechanic.
Great service!!
Monty is the best. He knows the products, makes trusted recommendations and always puts the customer / rider first.
I have bought 2 other bikes from Helens in the past, Monty is a great sales person at your SM store. I spent a few weeks deciding, rode a few models and I when came back two weeks later.. Monty could remember what bikes I rode and liked. Monty put me on a more expensive model than what I was looking at price wise..He said just give it a spin? I ended up Loving it.. bought It . I would have never guessed I would have spent the money I did after all the comparisons I did On-line. I was initially looking at Specialized and I was not impressed with the customer service there, so I started looking at Trek. My budget was more in the Marlin 8 range and I ended up with a pro-caliber 9.5 Carbon and absolutely Love it!!
Love the customer service and people who all work there!!!
Gilbert did a great job tuning up my bike!
Friendly, helpful and good selection of items.
I'm a LONG time fan. I bought my first race bike in the Santa Monica Helen's...in 1997???
All the sales guys are great, and heck i ride bikes with a lot of them, so i KNOW they know what they are talking about! Mike Davis, is my favorite...and Cameron has helped me a zillion times. There is NO better mechanic than Eric Rodas, and i trust him with all my bicycles.
-Greg Leibert
You cancelled my order, I was excited for the product I purchased, now im disappointed
fast and quick
Staff was super friendly and helpful in getting my bike tuned up right. They did great work and I'm happy with it all. Thanks!
Great products and the best customer service in the Industry
Amazing and generous staff! Just moved to the area and had my bike tuned up--they were very helpful and knowledgeable. Will definitely become a regular!
Great selection & great staff!
Friendly and professional
Bike service is excellent. They fixed a problem no one else seemed to be able to find. Thank you
well most of the staff is really good Daniel and Edgrr are the best.
Top of the game. I called ahead yesterday about speedplay cleat replacement, spoke to Monty and showed up an hour later. The experience at the store was exactly as he said it would be on the phone.
Always willing to go the extra mile and help. Friendly. Great environment in the shop.
personalized, attentive service!
Friendly staff and large choice of service options with competitive pricing.
Friendly service department. Prompt repair turn around time.
Thanks as always
Brian C from Lagrange,
Love the service team, Wilbur always does an amazing job 100% of the time!
Brian C from Lagrange
Excellent quality repair, done in a timely fashion, and a reasonable price.
Good service
Friendly and fast!
The guys are always helpful. I like coming here.