based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Last minute, I both my daughter a helmet that she wanted so much, on the phone and arrived late . A gentlemen was waiting for me outside, to pick up my purchase.
Quick well done
Monty was incredibly helpful and practical helping me. He’s always there with great advice.
You guys rock.
I had a spoke in my front wheel repaired a month ago. The repair person did not take out the broke spoke nipple, so it was rolling around in the wheel and making a lot of noise. When I brought my bike in a few days ago, the repair person fished it out for me. I would have liked if the first repair person would have taken the time to remove the broken nipple.
Mario was very helpful and the repair/service was upfront about their recommendations and options as to my bikes condition.
Great, highly-knowledgeable team doing top-notch work: it is a pleasure & a privilege to be their customer!
Knowledgeable and helpful staff.
Easy to deal with. Good inventory. Fair about cancellations. (I bought a bike over the phone to pick up when I came to Santa Monica from my home in Honolulu. When my trip to Santa Monica was cancelled because of a family medical situation, Helen's was willing to cancel the sale and return my payment. Thanks, Helen's. I'll get there eventually.)
Friendly staff. Great service.
better than the best..
Online purchase was smooth. Confirmation and scheduling of pickup was quick. Pickup was easy.
Wilber was there when we needed help with our bikes. We can count on him to make sure we have a safe ride and that we are able to ride our bikes every day. This is most important. He's what Helen's is all about!
The staff was accommodation and very helpful
Stay open during lunch. Provide opportunity for bike drop off before 10 am.
Helens is great. Service is informed and consistent. It’s easy.
Very friendly service. Knowledgable and helpful salesmen.
Timeliness and communication!
Eric Adam and Monte are masters of service. I bought an E N V E Melle from them and they keep on delivering. An example: the new tubeless foam ride flat inserts.
Daniel was excellent and attentive. Thank you!
My repair was done quickly, efficiently, and at a reasonable price. Keep up the good work!
I purchased a Cannondale Scalpel in February - and have had several issues of just sloppy work by your shop
* the dust cap on the rear caliper was not there
* the guide for the front brake line was not installed (I bought a new brush guard to get a new guide)
* the cable termination for the rear derailleur was not properly routed around the clamp so that it interfered with the cahin.
so that it
* the lockout cable for the shocks was improperly installed so it did not lock-out
* the rear brake line connection to the caliper was not properly tightened so that it leaked
* the rear brake line was twisted so that it interfered with the fork when turning
* there were other issues which at the moment I can't recall
You and Cannondale stood by your product when the derailer destructed -- but I now suspect that the cause of the derailer issue was the result of some other sloppy mechanic work.
products are one thing, but knowledgable and friendly staff make the difference in any shopping experience - this place delivers on all fronts
Erick Rodas is a great mechanic and does a great job with customers
Great service / expert mechanic. Thanks Erick!
Professional, helpful and timely. Very happy with the bike and expertise!
Excellent customer service in every department: Sales, service to even on checkout with Rosie!
The supply was low due to holidays. I almost went to another store but Jim, who was helping me on the floor, very nicely took me through some other options in a laid back, very helpful way.
They take great care of me and my bike
Great selection and helpful staff
my bike had a back light attached to the seat post when i brought it in. When i asked about during pick up (it was gone) i was basically called a liar as they insisted it was not there, but i know it was. I never take it off and I am positive it was there since i have to wrap my bike lock around it so it doesn't block the light, i notice it every time i ride and lock/unlock my bike from a rack, which is every day.