based on 4947 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stay open during lunch. Provide opportunity for bike drop off before 10 am.
Helens is great. Service is informed and consistent. It’s easy.
Very friendly service. Knowledgable and helpful salesmen.
Timeliness and communication!
Eric Adam and Monte are masters of service. I bought an E N V E Melle from them and they keep on delivering. An example: the new tubeless foam ride flat inserts.
Daniel was excellent and attentive. Thank you!
My repair was done quickly, efficiently, and at a reasonable price. Keep up the good work!
I purchased a Cannondale Scalpel in February - and have had several issues of just sloppy work by your shop
* the dust cap on the rear caliper was not there
* the guide for the front brake line was not installed (I bought a new brush guard to get a new guide)
* the cable termination for the rear derailleur was not properly routed around the clamp so that it interfered with the cahin.
so that it
* the lockout cable for the shocks was improperly installed so it did not lock-out
* the rear brake line connection to the caliper was not properly tightened so that it leaked
* the rear brake line was twisted so that it interfered with the fork when turning
* there were other issues which at the moment I can't recall
You and Cannondale stood by your product when the derailer destructed -- but I now suspect that the cause of the derailer issue was the result of some other sloppy mechanic work.
products are one thing, but knowledgable and friendly staff make the difference in any shopping experience - this place delivers on all fronts
Erick Rodas is a great mechanic and does a great job with customers
Great service / expert mechanic. Thanks Erick!
Professional, helpful and timely. Very happy with the bike and expertise!
Excellent customer service in every department: Sales, service to even on checkout with Rosie!
The supply was low due to holidays. I almost went to another store but Jim, who was helping me on the floor, very nicely took me through some other options in a laid back, very helpful way.
They take great care of me and my bike
Great selection and helpful staff
Great product. Excellent service from Greg. Very knowledgeable and takes his time with answers to questions.
Your service department is incredibly rude.
Great customer service.
Great energy with a quick turnaround on tune-up.
SOLID SQUAD @ Santa Monica Helen's!
I always get my bike fixed at Helen’s Cycles and they do it quick and at a reasonable price. They staff is very friendly as well. Last night I bought a pickle ball racquet and balls. They have a big selection of quality racquets and they also had some cute shoes and a little skirt too. I can’t wait to get out on the pickle ball courts! Thanks Helen’s!
Attentive employees
fast service
Very good products and good customer service!
My recent service was excellent and performed in a timely manner.
Every time I bring my bike in for service everyone is so helpful and friendly. Most of the time it's a flat tire, they fix me up within 15 minutes n I'm ready for the trails. Great service!!!!
amazing customer service. Mario was AMAZING!!!
Best bike shop in SoCal ! Without a doubt. Best products, best service and best customer service. I moved here from NYC in the mid 80’s, and been using Helens since I arrive! Love Helens!!
A large selection of all different types of bikes is available in store. The store people are helpful and patient.
The staff was accommodation and very helpful