based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service department is incredibly rude.
Great customer service.
Great energy with a quick turnaround on tune-up.
SOLID SQUAD @ Santa Monica Helen's!
I always get my bike fixed at Helen’s Cycles and they do it quick and at a reasonable price. They staff is very friendly as well. Last night I bought a pickle ball racquet and balls. They have a big selection of quality racquets and they also had some cute shoes and a little skirt too. I can’t wait to get out on the pickle ball courts! Thanks Helen’s!
Attentive employees
fast service
Very good products and good customer service!
My recent service was excellent and performed in a timely manner.
Every time I bring my bike in for service everyone is so helpful and friendly. Most of the time it's a flat tire, they fix me up within 15 minutes n I'm ready for the trails. Great service!!!!
amazing customer service. Mario was AMAZING!!!
Best bike shop in SoCal ! Without a doubt. Best products, best service and best customer service. I moved here from NYC in the mid 80’s, and been using Helens since I arrive! Love Helens!!
A large selection of all different types of bikes is available in store. The store people are helpful and patient.
Repair shop and front desk don't always agree on service costs. I got the $160 ultra tune-up thing, and the repairperson asked about replacing brakes. I asked what the cost would be, and the repairperson said just the material and that labor for replacement was included. Then when I came to pay, the charges at the front desk included brake replacement. They told me that brake replacement labor isn't included because the tune-up doesn't include removing the brakes. I shared my check-in experience, and they refunded me the labor cost.
Quality work performed by Quality Experts
Nice people, good service, wide selection of products
Excellent service by the service and sales department. My parts were promptly ordered and received. The service department (Eric) did a fantastic job installing my new parts.
Great service, reasonable prices.
Helen's is fully stocked with all the top brands of bicycles and accessories. The staff is knowledgeable and friendly! Cameron is a super cool guy and a pleasure to to do business with!!
The bikes and clothes
Extensive selection, knowledgeable staff and low pressure environment!
Service is great
Knowledgeable employees who all seem to enjoy their job. This establishment must take care of it's workers. I like that.
Friendly and knowledgeable people. I've been a customer since 1982.
I purchased a bike as a gift. Helen's made it easy and secure.
The service was great. Salespeople were knowledgeable and personable. Great overall experience.
Knowledgeable and helpful!
Great selection of bikes and gear. Friendly and helpful staff. Shoutout to Brady!
Ed and Monty were both very nice and helpful! :)
Friendly and fast, efficient service with very competitive pricing. Staff took my calls after hours as well as when they were not at work.
Great product. Excellent service from Greg. Very knowledgeable and takes his time with answers to questions.