based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Monty was awesome and delivery was super easy. Love the bikes I selected. Great customer service!
Extremely knowledgeable and very helpful attentive sales staff and mechanics.
Great selection of bikes and accessories
Thank you Eric and Monty, great job as usual. Always appreciate how quick I get my bike back.
I brought my bike in for a tune-up and it was finished in three hours. Very quick service when you especially when you schedule it.
Fast friendly competent service
Great service by Jay the owner. Took care of getting my bike boxes and shipped to HI for a great price.
The repair team is awesome
Repair shop did an excellent job tuning my bike. It feels brand new!
Your service department did a magnificent job on restoring my road bike. I had it in storage for over 2 years and it looks and performs like a new bike.
Daniel and Greg are always so knowledgeable, super helpful, honest and take their time with you. I always trust what they recommend in terms of equipments and services. If they don’t carry the item I’m looking for they ALWAYS find it for me. Thank you DANIEL and GREG!
I didn't purchase any products, but did have my bike serviced. The service was quick and thorough. Thank you!
Cameron was really friendly and helpful.
The staff at Helen's Cycles aren't there to BS or upsell you - they want you to get the right equipment and service that fits what you're looking for. As a bike novice, I went to get my bike serviced and asked for their opinion on multiple maintenance add-ons, but the technician who helped me simply assured me I would be fine with the most basic (and least costly) option. This isn't the first time they've taken good care of me, so they have my trust 100%!
We've visited the store several times and Cameron patiently guided us through multiple road and gravel bikes. He went out of his way to make us understand everything and get exactly what we want. Would highly recommend Helens Cycles and Cameron to our friends and we'll come back again!
Wilber is very helpful
Everyone at Helen's is always pleasant and helpful. It's wonderful to know that your store is there! Don't know what genuine bike riders like me would do without you. Thanks, I know I can count on you to fix my bike, and for a reasonable price. :-)
Mario was amazing. Took time to assist me in purchasing a new Trek Domane. He was very professional and courteous. It was a great experience. I already recommended a colleague to stop by and purchase his new bike.
Cameron was great at providing detail about Trek FX sport models while I decided which one to purchase. Monty had assisted the day prior to making purchase. The Trek bicycle and accessories so far meet or exceed expectations. The continuing service of tune ups etc is a big plus for when it comes time for those requirements as well.
Incredible service. Quick and easy to purchase a bike and very helpful staff. This will be my bike shop in LA forever!
Ample selection and great service
Great service. Quick turn around.
Very prompt service, very efficient and a job well done.
Mike and Gilbert were extremely charming and could not have been more helpful.
Exceptional service every time I go. Amazingly patient but extremely well versed about their bikes . Understand easily. Recommend a new bike that’s all aluminum half the weight. Will get for x mass.
The best bike store in LA. Staff are clearly cyclists and they always make me feel welcome.
The people and the products.
Thank you Cameron and Jay for making the experience so fun.
Your service is top notch. Sales people alway there to help.
Everyone initially when I bought my bike was so nice to include Mario as well as most other staff that I came in contact with were very nice. The main service guy was a little brusque at times… may need to re read the customer service brochure again which brought my grade down a point but may have had a bad day. Will give them another try.
Great customer service!
Some of the employees forget that the neighborhood customers in 30 minutes drop a couple of thousands on just accessories… as a successful self made customer, I think that those particular employees need to be more attentive and appreciative of the business and the privilege of having a job.