based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was great. Worked quickly and efficiently and explained everything he did.
Cashier was pleasant and nice, too.
Awesome service from start to finish! :)
The repair and adjustment done on my bike by Helen’s Cycles was quick and thorough. I am very pleased. Helen’s Cycles SM is the only shop I trust to work on my bike.
Staff is knowledgeable and attentive.
The staff and specially Greg, was very friendly and very helpful 💪🏻🇺🇸
Good people, great service and all the stuff that I need to maintain a fleet of 8-10 high-end bikes.
Great service (from Cameron) and an excellent variety of products. Still my go-to bike shop after many years!
First, great selection of accessories, especially shoes. Second, great work: the bike looks like new. Third, everything was done and out the door in no time. There's simply nothing bad to say.
Personalized no rush shopping experience. Good price, quick service.
Great work — communicative staff
Helen's fixed my bike the same day I dropped it off. Incredible!
Always great service and products at Helen’s!!!
Always the products I need. Always helpful staff. (Too bad Tony retired) Always a good value. Repairs done on time.
The service team is always the greatest. They explained why I needed new parts and how I can avoid damaging the parts again in the future. The bike works like new
The service provided by the manager and staff were exceptional
Great knowledgeable,and friendly staff.
Good selection and effortless experience!
Excellent upgrade on my Lapierre
Love you Helen’s Cycles. Thanks for looking after all my bikes ❤️
Brady Dehayes is a great salesperson. Patient, full of useful information, low key funny and doesn't push at all. I truly appreciated dealing with him after stopping first at the Specialized store in Santa Monica and being treated like I was an inconvenience. Even though it took months to get my Trek Domane SL5 in and the bike itself became available at other dealers within that time, I waited for it to arrive at Helen's -- because I bought a Trek mountain bike from Helen's previously, and because of the experience with Brady.
BEST BIKE SHOP EVER!
Thank to Monty for making it all to easy to drop 2 grand on a bike on Thursday! :) :) It's a great new ride and I can't wait to hit the road. I appreciate how lovely and nice everyone was during this fun process of FINALLY treating myself to a new road bike after searching for the right one online for months. I'll be back to see you all again very soon, and I'm sure throughout cycling season.
Thanks so much!
Karen
It’s a great experience every time I walk into Helen’s. Everyone on the staff is very welcoming, helpful, and knowledgeable. Greg and Seth are usually the 2 gentlemen I work with when I go in and they’re awesome. Great at listening to what I need and offering suggestions. Even answer my many dumb questions :) and don’t make me feel bad about asking them. The times I’ve dropped my bike off for service it’s been a quick turnaround and the work is always quality. I’d absolutely recommend Helen’s!
I had to bring my bike to your Santa Monica shop to have an adjustment done correctly.
Very helpful
Overall great selection of products and cycling services, as well as super friendly staff makes buying experience very appealing
Really good equipment, great service and friendly, very reasonable prices. Highly recommended.
Wet friendly
Excellent customer service!
Great service, great value
Always good service and very patient.