based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was elated to discover that the manufacturer of side mirrors for bikes has turned to having their mirrors manufactured in the US, rather than in China. My last mirror made in China has a distorted convex mirror, whereas the new one is undistorted.
I was very happy to discover that Helen's Cycles on Broadway in Santa Monica (or West LA) stocks these quality mirrors!
A lot of selection with affordable options and helpful friendly staff.
Cameron was a pleasure to work with. He made sure I was getting the right bike for me at the right price, clearly explaining the differences and options. Thanks for the help!
The staff is knowledgeable, friendly and ALWAYS ready to help!
Your staff are excellent…knowledgeable, courteous and exactly what we had hoped to find in a retailer. Well done!
Muy buena variedad
Large inventory
Service dept.
You damaged my seatpost and did not admit it.
Everything. Great selection. Friendly helpful people. I love this place.
Nice people, great (and fast!) bike tune up :)
Variety of bikes available and great staff
Friendly staff
Very helpful, did a great job on the tune-up, and completed the work faster than expected.
Bought bike #1 in 1979 and bike #2 in 2017. I wouldn’t think of going anywhere else
your people are very nice and helpful.
the service was friendly and helpful!
Knowledgeable, friendly staff.
Excellent selection.
Long term stability.
Full knowledgeable service
Excellent customer service.
Very good customer services.
I love Helen's Cycles. Great repair work and usually done while I wait. Eric is terrific. One complaint: It cost $82 to replace a tire yesterday. Ouch!
I like the knowledgeable, friendly and helpful staff. No hard sell tactics, just willing to help.
Good staff and product. Reputable.
Ability to drop off bikes earlier for repairs. Staying open continuously during the day.
Everyone is so friendly and down to earth regardless of the clientele. There is great understanding about bicycles, even varieties you might not sell and are a fantastic resource for those who are interested to learn more.
I loved the speed and ease with which Helen's was able to help me ship my bike.
Good quality
Friendly and knowledgeable.
Eric Rodas in service department is great -- he fixed my rear brake even though I brought him the wrong part. Thanks, Eric.