based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely helpful
Every one is friendly and helpful.
Fantastic, friendly and knowledgeable staff
Best staff in cycling
Monty and Jay run a tight ship
Great service!
Knowledgeable, sales, people, varied products, huge selection, excellent mechanics
Great selection at reasonable prices.
My daughters partner has his bikes maintenance there.
Very helpful in offering suggestions
Great service, brought bike in to have two tires and inner tubes replaced. Also new hand grips replaced. Job completed in a timely manner, one day. Picked it up next day. Very happy with the service.
Responsive emails, had what I needed. Service was excellent. Really enjoyed the vibe, just wish I remembered to buy a T-shirt!
Adam was so helpful! Great bike.
Great selection of different models & brands and customer service!
Thank you very much for a super good treatment,
and they were very friendly figures to report back on everything, shipping & equipment.
Professional and knowledgeable
Best spot in LA. Everyone is friendly and knowledgeable. They always get my bike up and running.
Product is great, service is great !!
Super fast and amazing customer service.
Prices were high
Jay was awesome! Super responsive to emails and getting my new frame sourced and ready for collection!
I was helped very quickly upon entering the store.
Fixed my flat tire so quickly, thanks again!
They are very fast at repairs and very good at solving the issues. They are simply the best cycle store in town!!
Excellent service
Been going to Helen's for over 3 decades.
Wilbur is the best, period.
The bike technicians were so kind and helpful. They moved quickly and efficiently. I love my bike so much and I’m thrilled to know the team at Helen’s take great care of my bike during routine maintenance.
Fast and professional
The staff are extremely friendly and competent! I feel like I've been taken care of really well since I started biking in 2019. The only reason the score is not a 10 is that not everyone will be into biking, so I wouldn't go out of my way to recommend the shop.
No. I just don't have any contact with you