based on 1610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Incredibly comprehensive inventory of bikes ready for purchase and fitting, and extremely helpful and experienced sales staff to guide you toward a complete cycling kit.
Great services, knowledgeable team
Great service!
Quick friendly service. Competitive pricing.
Quality craftsmanship, they take pride in their work.
Very nice staff, great selection of bikes. Personally big fan of Electra bikes.
Good selection, good setup, good maintenance and service.
Friendly staff.
Good service. If there's a problem always easy to get fixed.
Best service, quality, and most accommodating in all of California! Highly recommend for any of your biking needs!
nice people and professional services and nice bikes
Great people!
Friendly and fast.
Very helpful and excellent work!
Mike and the Helen's team are the reason I keep coming back. Ian was incredibly helpful as well. Thank you!
The service that I received was excellent.
The service is always outstanding!
This is the most awesome Bike shop around!
That you have almost everything there that you need when you buy a bicycle and that you have a very knowledgeable sales person Brady was excellent as a sales person. I just want you to know that I got the bike yesterday and when I took my first ride and I put on the brakes. The brakes squeak very loud. I don’t think that’s normal is it? Do you think?
The guys were helpful with me getting an ebike. Ill be back!
Friendly and knowledgeable staff!
The team is awesome! Especially the manager!
Mechanics are rude and don't fix the problem the first time.
I have been going to Helen's since I was a teen. I don't trust my repairs to any other shop. I dropped my bike off at around 1pm and they had it repaired in an hour. My bike rode like it was brand new. There is a bike shop that is a 10 minute walk from my apartment but I prefer to travel 10 miles to helen's to get repairs and services
The manager is very annoying!
Excellent service, communication, and work!!
Service department is the best anywhere. I am always completely taken care of and satisfied.
Quick, efficient, knowledgeable service
Mario was a very excellent sales person, extremely knowledgeable, and gave me confidence in my purchase. I’ve already told him when I know of anyone that wants a bike. I’m going to send them directly to him.
The best customer service and selection ever!
Wilbur, Monte, Adam are the best, especially w customer service!!
A true local family shop!
Great service quick repair !