based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always honest and reliable
Daniel and his crew are terrific. Friendly, attentive, someone is always available to assist. I completely trust the mechanics to take care of my bike and keep it operating in a pristine manner.
Prompt, reliable, reasonably priced, knowledgeable, and friendly! I’m not an advanced rider, but I ride daily and feel confident that my bike is in excellent shape!
Great assistance from the whole crew. Especially Daniel and Edgar.
I went in for a floor pump - grab an expensive one but was talked into a cheaper one because it's better. That kind of honesty in a sales person is always appreciated. I'll continue to shop for all of my bike needs at Helen's. Thanks.
Always nice people and great service.
Knowledgeable staff, with patience and dedication to providing a very high level of customer service. This time I was being assisted by Finn but I have yet to come in and not be super pleased with my experience.
Great folks. Friendly service. Awesome bike
Great, fast service with really nice people!
I came in to make adjustments on my new 2023 Cannondale. Supersix Evo 1 and Eric your lead mechanic is absolutely amazing. Trust him 100% thank you so much.
Loved the staff: super friendly and helpful when picking out a bike for my 5 year old. Everyone I encountered was lovely!
Only ever hire bikes from you. Always been great. The new super six evos are really good.
Great service dept
Daniel was great. Knowledgable. Loved that there was no pressure or "salesy"
vibe.
Excellent service department and retail shop!
Excellent service as always in the repair department.
Ian was amazing in replacing my stolen bike with the same model and getting it all set up for me.
Wide range of products and good knowledge relative to what distinguishes them.
Yall are the best
Great products, good prices, a knowledgeable staff and decades in the business.
Just wonderful team of mechanics quick to serve and make customers happy
helpful staff
Mike was great!
Friendly and knowledgeable crew in the store, good prices for bike products.
Monty’s the best — so knowledgeably, patient, loves bikes, he’s the dude
Everyone was friendly
Great products and services!!!!!
Bigger selection
Loved all the customer service // truly the best!!!
Lots of knowledge from staff and excellence in craft. Thanks for everything!