based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric Rojas was extremely friendly and helpful testing and fixing my DI-2 electronic components to get them working again
Mike is an exceptional manager, very knowledgeable, friendly, helpful, professional, courteous, and exudes excellence and excellent communication skills. Out of all the Cycling businesses I have visited since moving to LA 6 years ago, Helen's Cycles has the best staff, the best inventory, the best bike techs, of any other place I have seen. I always recommend your store to anyone I talk to who asks me about my Pinarello, and I have posted 5 star reviews online directing people to the store as well. The folks you have working there are amazing people and are amazing at their jobs, and I can't thank you enough.
Everything - great staff - great product selection - great service!
Good variety, and extensive stock of items that I would be tempted to buy.
Friendly staff, and efficient mechanics.
Very knowledgeable staff and fast service. I liked the new paddle ball section - Scott may have me playing because of his enthusiasm and sharing spots where a beginner can play - thank you.
Great Service!
Great knowledgeable staff
Service was done properly and timely. Excellent work.
Thanks!
Love the service
Ben was fantastic! He helped me find the perfect bike.
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Up front & reasonable bike repair prices witn excellent bike techs!
Wilbert, the service manager had my bike serviced and fully tuned up efficiently, including changing my tubeless tires to regular tubed tires at my last minute request. Thank you!!
Good people. Good service. Good product
I buy all my bike equipment and service all my bikes at Helen's and have bought my mountain bike and several road bikes.
Recently I bought a set of bike lights and the attachment piece fell apart while riding and the sales men told me to go to Amazon to get a replacement.
I have been loyal to Helen's, I could have bought the lights at Amazon but I didn't because I like the service at Helen's. To have the service missing and to be charged on a new purchase is petty on the sales team.
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Eric is fabulous. I can always count on him to help me out and resolve issues.
Ian was awesome. Everyone so nice and helpful. I like supporting small business and am grateful you care about maintaining happy customers. It shows!
Love the staff and selection; best bike shop in LA by far!
Helpful, efficient and diligent work!
Love the great selection of bikes and accessories but what makes Helen’s so special is the incredible people who are passionate about cycling and helping their customers.
Excellent service. The greatest bike technicians, always take care of my (many) bike issues.
Helen's is the best! Great selection of products and you always get good advice from the sales folks there (something you don't get when you shop online). Support your local bike shop!!
Amazing team at Helen’s! Always very helpful and thoughtful with help and recommendations
Service department was great. Knowledgeable and experienced staff.
Easy and friendly service
knowledgeable and friendly staff
The service is done by knowledgable and experienced experts who know their trade!
High quality, friendly service
Knowledgeable, helpful staff. Repairs ready when promised.
Very professional, lots of choices, and pleasure to deal with.