based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! But mostly the staff. Impeccable service.
Got helped fast.
I love Helen’s, been a customer for over 30 years. The staff is the best and Egber is amazing!
All the interactions I’ve had with staff at the store have been very positive. It takes me a while to decide on what bike works for me (this was my second purchase there) but I don’t feel any pressure. I like Trek bikes, and they tie in with the Trek Travel tours we take. I get my bikes tuned up there, too.
Everything
Jay brought his A game! Was able to help me with hard to find, obsolete axle for my 2013 Santa Cruz Tallboy. Highly recommend!!!!!
Bike service team is amazing
All concerns and needs were addressed and satisfied.
My experience was with a bike rental for an out- of-town visit to Santa Monica. Got to know the Helen’s staff on a shop ride and these guys are great - Adam, Mike, Eric, and Ian.
The rental process was smooth, the bike was solid and it was an awesome cycling weekend.
Ian was great. Very helpful, knowledgeable, calm, patient with us. He helped me buy a great e-bike and my girlfriend is delighted about it.
Selection and very helpful employees.
Always get great service and a wide array of parts, components, apparel and gear IN the store.
Good service
The techs are great - very friendly, very knowledgable and efficient
Always great selection. And terrific service too!
Staff is like family. They know you and take care of their family
Kind, professional, reasonably priced and efficient service.
An informed staff that is available to help you with your bike needs. A large selection of high end merchandise.
Great customer service! I rented a bike while visiting Santa Monica for Sprong Break. The bike was high-end and in impeccable shape. The shop gave me great ride recommendations tailored to my needs. The location is excellent off bike paths and some really great coffee shops nearby! Highly recommend stopping by Helen’s is you are cyclist and in the area!
Great techs and good value. I dropped off my two bikes close to the closing hour and got them back right away the next day.
Great service department. The entire staff is super friendly and helpful.
Everyone is very friendly and All my questions were answered.
I bought an e-bike and assorted gear. Cameron was incredibly helpful.
Salesman was Nice, knowledgeable, and helpful
Great products in a great Westside Location.
Outstanding staff and technicians.
My number 1 bike shop.
Everyone could be more friendly. I also think notes from customers should be taken when they drop off their bike so the customer isn't disappointed when they pick up their bike when things are not done or something is done that was not asked for.
Always friendly and courteous service.
Always have great friendly service.
I already recommended you to someone else just after I left the store. A friend asked me where to go for some bike accessories and I told him to head over to Helen’s. Good selection, knowledgeable employees who use the products and give honest assessments.
the service was great!
Purchased a bike and they installed wheels and new pedals that i purchased.
Overall great store and awesome people.